Cannot connect error 2002

[Tsuroku]

Anyone getting these errors should run a ping test to a random website to see your connection before/during/after trying to log in to FFXIV.
I have been doing this and FFXIV seems to be causing a overall connectivity issue when you try to login and you should see your internet connection stabilize once it kicks you or you exit out.

ALSO, I notice now when its a connection issue by simply watching how the Rating Screen and "Square Enix" logo show up before you get to the start button. Both will appear as if they are stuttering or it takes a long time to get to the actual start button.

(If you do see some sort of connectivity issue when doing this, there is a sticky up on the tech support forum regarding ISP possibly throttling the connection and it maybe related. Please add your info there for visibility)

[Malzian]

Anyone getting these errors should run a ping test to a random website to see your connection before/during/after trying to log in to FFXIV.
I have been doing this and FFXIV seems to be causing a overall connectivity issue when you try to login and you should see your internet connection stabilize once it kicks you or you exit out.

ALSO, I notice now when its a connection issue by simply watching how the Rating Screen and "Square Enix" logo show up before you get to the start button. Both will appear as if they are stuttering or it takes a long time to get to the actual start button.

And I still get the error.

Tested a second server in the interim of waiting for the 'Start' button to turn:

[Tsuroku]

And I still get the error.

Tested a second server in the interim of waiting for the 'Start' button to turn:

Your doing a speedtest, I recommend you start a ping test from the command line to random website before and let it run for a bit. Then start up FFXIV, let that run its course (whether it kicks you out or you exit) then let the ping test run a bit more before stopping it. Go over it and see if there is a connectivity issue (Like a "Request Timed-Out") around the times you were starting up FFXIV


(If you do see some sort of connectivity issue when doing this, there is a sticky up on the tech support forum regarding ISP possibly throttling the connection and it maybe related. Please add your info there for visibility)

[Malzian]

Your doing a speedtest, I recommend you start a ping test from the command line to random website before and let it run for a bit. Then start up FFXIV, let that run its course (whether it kicks you out or you exit) then let the ping test run a bit more before stopping it. Go over it and see if there is a connectivity issue (Like a "Request Timed-Out") around the times you were starting up FFXIV


(If you do see some sort of connectivity issue when doing this, there is a sticky up on the tech support forum regarding ISP possibly throttling the connection and it maybe related. Please add your info there for visibility)

I was doing standard pings and trace routes long before today. Haven't noticed anything out of the ordinary in any of them. Also just got passed 2002, hitting the NA/EU character list error again. Definitely not an issue on my end.

[Tsuroku]

I was doing standard pings and trace routes long before today. Haven't noticed anything out of the ordinary in any of them. Also just got passed 2002, hitting the NA/EU character list error again. Definitely not an issue on my end.

I don't mean to imply that it is an issue on your end, just want to have people watch there connecting during the entire process to see if FFXIV is causing a connection issue.

From what you posted, I am unsure if you have done the ping test recently before/during/after trying to connect to FFXIV, this is all I am trying to confirm.

[Elix]

Same error since 7:00 AM, I've never received the 2002 error. I read the thread and tried everything from ports, restarting my communication device, ect. Still not a solution. I'm on PC.

I don't believe it's on my end because I have never had this problem before, I haven't installed anything new on my computer that might compromise connection issues with any games I play.

We need more solutions to this problem than just that thread that is stickied.

[Malzian]

I don't mean to imply that it is an issue on your end, just want to have people watch there connecting during the entire process to see if FFXIV is causing a connection issue.

From what you posted, I am unsure if you have done the ping test recently before/during/after trying to connect to FFXIV, this is all I am trying to confirm.

Ran a ping test to Google with the -t flag from the moment I clicked 'Play' on the Launcher through the time I got kicked off of the game. No fluctuations. Personally, I'd be interested in seeing the metrics of the NA/EU server's connections, I'm sure it'd be both fascinating and answer a lot of questions.

[Tsuroku]

Ran a ping test to Google with the -t flag from the moment I clicked 'Play' on the Launcher through the time I got kicked off of the game. No fluctuations. Personally, I'd be interested in seeing the metrics of the NA/EU server's connections, I'm sure it'd be both fascinating and answer a lot of questions.

Yes I would like to see this as well. Has frustrating has all this crap is, it also get me curious has to what is going on that is causing all this mess.

[Zervun]

Ran a ping test to Google with the -t flag from the moment I clicked 'Play' on the Launcher through the time I got kicked off of the game. No fluctuations. Personally, I'd be interested in seeing the metrics of the NA/EU server's connections, I'm sure it'd be both fascinating and answer a lot of questions.

The game client is not going to affect the computers network performance. Outside of a flood and/or overloading TCP/UDP sockets it cannot dig into the network stack of the OS (there is no driver attached to the exe). I ran multiple ping tests just for s' and giggles' and all came out perfectly fine.

This is most likely network/connection issues on their end. If they have poor session handling and it's overloaded it could be a major issue. There is a max to the number of sockets and if they have coded something that has issues purging existing connections then it could get maxed (even with the same player trying to log in multiple times).

Odds are though that they have a server cluster sitting behind load balancers. I have more of a feeling that they just have overloaded servers and it's at the server code level that they are not handling things properly (login server for example).

The forum registration and so forth is wonky.

Tsuroku if you do have issues while it's being loaded/played on your system with pinging things you have some larger issues which are probably ISP or driver/resource related.