Quote Originally Posted by Mike_Oxlong View Post
Chat - "No agents available" after 2 hour wait during business hours.
Phone - Hung up on me after 3 hours on hold.
e-mail - No response for 6 days.
Oh dear someone doesn't know that they are only open until around 6 p.m. Pacific time..... as for the e-mails.... well I'd like to see you answer over 100k e-mails with 100 employees to do so in a week and actually give them answers not just "we're sorry" copy and pasting. ugh think for a moment or take a xanax....

The phones they have tons of people calling all at once and the phone system crashed most likely so there is one possible scenarios out of many.