BBB complaints should remain limited to:

- dealing with hostility from customer support
- fraudulent marketing of a product
- selling a product that is known to be defective
- refusing to reimburse defective material.
- failing to deliver goods after paying.
- changing conditions post purchase (asking for more money to gain a product once you paid the initial asked cost)
- illicit or legally unacceptable behavior towards you from the company.

If you have been victim or have substantial reason to believe one of the above fit's your condition, gather all material necessary to make a case and inform the bureau of the situation.



But failing to reply to your email after 6 days, loosing the line after three hours or situations explainable by how busy they are isn't really subject to get the BBB's attention...