Not sure where you guys purchased your games from, but depending on where (Amazon, Gamestop, etc) this thread I wrote may help you, I ran into some similar problems actually activating my account to get my collector's edition items. There is a good possibility you guys simply haven't located your keys that are posted on the website you purchased from. Often times they didn't arrive in emails at all, but must be accessed on the actual website you purchased from. Here is the link, check it out, hope it helps. http://forum.square-enix.com/ffxiv/t...gital-Purchase