I've got a friend who isn't able to log into FF14. He pre-ordered the Collector's Edition and was able to play it up until 12AM Friday. After that point, his account was locked, asking him to enter a registration code for the Collector's Edition. Only problem is that he is still waiting for it to come in the mail.

Its a problem trying to call Square Enix about the issue because of their 2-3 hour hold time. Is there some way he can log back in until he receives the copy of the game in the mail..?