Please be caution about double billing from DigitalRiver

[ForeverZero]

I had the opposite happen with me. My soundtrack shipped from Digital River and they have not charged me yet. I have a tracking number and it's already halfway across the US. The only charge I have from them in my bank statement is for the CE of the game. I dunno if it's just my bank pending and it hasn't shown yet but it's been 4 days since they shipped it.

[Anakhu]

I had the opposite happen with me. My soundtrack shipped from Digital River and they have not charged me yet. I have a tracking number and it's already halfway across the US. The only charge I have from them in my bank statement is for the CE of the game. I dunno if it's just my bank pending and it hasn't shown yet but it's been 4 days since they shipped it.

They try to get funds before it goes out door, sounds to me like you got a cheap soundtrack! grats

[Zozorozo]

If they did double bill you and you used a credit card, and you cannot contact them directly (which its nearly impossible to do) contact your Credit Card Company and dispute the charge.

They have a whole team of people who get paid to investigate things like this.

[FeliciaLockheart]

i was charged and then it was reversed and then charged again at a later date

[Rintalia]

i was also double billed. i've been checking my account regularely and nothing has been returned. sent in a ticket last week and still have no response. i bought my digital collectors on the 20th, money was taken out, nothing was ever returned and then on the 30th they took it out again plus an extra dollar. i'm getting extremely pissed off with this.

[ShinrinCole]

When i pre-order the game during beta 4, i got a hold on my account for 29.99 which went away and not taken out of my account. Then when the game came out, i had another hold of 29.99 and then it was taken out.

This is what should of happened, if not, then your bank was the one taking out the money twice.

[Celestine]

Guys relax. If you got double billed simply go to your bank and they are required by law (regulation E of the fed) to give you provisional credit within ten days (five days if your bank uses visa debit cards). They will then investigate and finalize the credit once they confirm the error.

If you used a credit card, then just call you credit card company and dispute the charge. Easy as that.

[Lasair_Shiorai]

What happened with me was that I bought the game early August. When checking for that statement the charge disappeared from my bank account. almost a week after release that payment came back again. Apparently this is normal when pre-ordering from the Square Enix store.

[Carian]

I purchased with debt as well was told on Sunday Aug 31 that it would be back in 48 hours - called today after not getting the refund and was told it my first purchase was a "hold" to make sure I had the funds and I have to fax in my bank statement to prove they charged me twice.I'm calling my bank..also got a reply from Square Enix today about my ticket.
They didn't even read it! they closed my ticket saying they fixed all server issues with the last patch.....wtf???My ticket had nothing to do with the servers it clearly said double charged for digital download!

[MochaLatte]

I would dispute the charge with my credit card company/bank. It was not authorized for you to be billed twice so you can have them cancel the second one out. Depending on your CC company, they will most likely then cancel your card and issue you a new number so Digital River can't try billing you a third time.