I pre-ordered the digital download long before they restricted access to it. They charged my credit card long ago. I've been able to log in and play all throughout early access without issues, however when I went to log in just now it says:

The following steps are required in order to play FFXIV: Register for a Square Enix account or Enter your Registration code

I already entered these about a week before early access started, BOTH the Preorder code and the game code. I have them both, including order number, etc.

When I then try to log in it tells me This code has already been registered


When I go to the Realm Reborn website I am able to log in and go to my services page, where it says this:


The following services are available for this service account:
FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.

Account Type

None

Service Account Status

Inactive

Bonus

You have no Veteran Rewards.
View your next Veteran Reward here.

Other Received Bonus Items
・Cait Sith Doll
・Moogle Cap

So, I try to click Add PC Service which brings me to a page saying:

Account Type: None
Subscription: Inactive
Payment Method: None
Number of Characters: 1 Character（1）

At the bottom is a spot that tells me to enter my code, but upon entering both either my preorder or game codes it tells me my codes have already been registered, which I did like I said, a few weeks ago.

So, I am able to click the Register/Update Payment method and enter in my CC information, it tells me it successfully went through and that my subscriptions are up to date, etc. However on my main account page it says:

Square Enix ID myidthatihave
Registration Status Not registered


Seriously what the hell... I'm getting really PO'd at all this. Am I missing something?