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  1. #1
    Player
    Looseball's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Jean'luc Picard
    World
    Exodus
    Main Class
    Lancer Lv 20

    Unable to log in at all, cannot register: Code already entered

    I pre-ordered the digital download long before they restricted access to it. They charged my credit card long ago. I've been able to log in and play all throughout early access without issues, however when I went to log in just now it says:

    The following steps are required in order to play FFXIV: Register for a Square Enix account or Enter your Registration code

    I already entered these about a week before early access started, BOTH the Preorder code and the game code. I have them both, including order number, etc.

    When I then try to log in it tells me This code has already been registered


    When I go to the Realm Reborn website I am able to log in and go to my services page, where it says this:


    The following services are available for this service account:
    FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.


    Account Type

    None

    Service Account Status

    Inactive

    Bonus

    You have no Veteran Rewards.
    View your next Veteran Reward here.

    Other Received Bonus Items
    ・Cait Sith Doll
    ・Moogle Cap


    So, I try to click Add PC Service which brings me to a page saying:

    Account Type: None
    Subscription: Inactive
    Payment Method: None
    Number of Characters: 1 Character(1)


    At the bottom is a spot that tells me to enter my code, but upon entering both either my preorder or game codes it tells me my codes have already been registered, which I did like I said, a few weeks ago.

    So, I am able to click the Register/Update Payment method and enter in my CC information, it tells me it successfully went through and that my subscriptions are up to date, etc. However on my main account page it says:

    Square Enix ID myidthatihave
    Registration Status Not registered



    Seriously what the hell... I'm getting really PO'd at all this. Am I missing something?
    (2)

  2. #2
    Player
    KnowYourEnem3's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Kith Lance
    World
    Fenrir
    Main Class
    Archer Lv 13

    Im having the same problems

    Since this morning...LOL wasnt only me
    (1)

  3. #3
    Player
    Canvasian's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    8
    Character
    E'jusena Rhuwa
    World
    Malboro
    Main Class
    Lancer Lv 17
    I'm having this same problem :/ I submitted an email ticket to SE since the support phoneline has a more than 3 hour wait time on average right now...
    (0)

  4. #4
    Player
    Looseball's Avatar
    Join Date
    Aug 2013
    Posts
    4
    Character
    Jean'luc Picard
    World
    Exodus
    Main Class
    Lancer Lv 20
    What the hell is goin on...I can deal with not being able to log in for queues because of a newly launched game..But this, this is just not acceptable.
    (0)

  5. #5
    Player
    Linger's Avatar
    Join Date
    Aug 2013
    Posts
    5
    Character
    Linger Cranberry
    World
    Goblin
    Main Class
    Archer Lv 18
    I am having the same problem. I sent an e-mail to se this morning but tonight it is still the same problem. 12 hours later. I paid for early access and now they are making me start over? What crap. This is the worst launch ever.
    (0)

  6. #6
    Player
    Alucardais's Avatar
    Join Date
    Aug 2013
    Posts
    2
    Character
    Alucardais Rune
    World
    Midgardsormr
    Main Class
    Arcanist Lv 28
    Same....All I want to do is Lv to 30 tonight and get my Scholar......
    (1)

  7. #7
    Player
    KnowYourEnem3's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Kith Lance
    World
    Fenrir
    Main Class
    Archer Lv 13
    the launcher asks to input the serial once again, but when you do says its in use, its been more than 17 hours. G i pre ordered to have a little gap, but well well
    (0)