I WANT A REFUND

[Zyphe]

Anyone who comes on the forums and demands a refund is a troll.

You don't think some people would want a refund? Or do you even know what a troll is?

[Sehkmet]

Can't even get a refund, since I bought from GMG, and their policy is that they can't refund MMO Titles. Lame.
Back to LoL, and maybe up for Everquest Next, when that beautiful gem is out.

[YoungSky]

Can i have all your things?

Oh wait, you're level 14, lel.

HAHAHAHA that made me lel.

On the other note why do does anyone even need to make a thread to get a refund lol.

[Tanis1217]

Except there's no 'stupid mistake' in MMO startups. Would you rather they spend ridiculous amounts of money on extra servers they'll only need for the first month, only for them to gather dust as the login rates settle and dwindle? No smart business would do that. Every MMO has a proportionately larger # of people logging in at once up front during launch as opposed to the actual # of players once it evens out, and thus we see these issues happen in most MMO launches. It's expected, and, really, there's no economically smart way around it.

You argument flies, quite literally, contrary to supply-demand economics. If we all agree, and I don't see how you can disagree with the following point, that Square Enix is a company founded on the idea that profit is the end-goal then we all must agree that selling their product is the method to reaching their goal. No joke, in an attempt to correct an error my friend made in assigning his registration code (a completely asinine step given that we both played in pre-launch with codes we had acquired by purchasing valid copies of the game) to a 'new account' instead of his beta account I was denied the ability to purchase a replacement digital code because Square Enix had stopped selling their product. I was willing to throw more money into the game for a single account than needed simply so he could have his higher level character and SE told me no. I am certainly not the only person, just go look at the Tech Support thread for people who made the same mistake. How many of them would have dumped a few more bucks to save the hassle now and deal with the service refund on the other account another time? Maybe even leave that other account open? SE will never know, and nor will they get that money. As for this thread, I don't agree with his statement but I agree with his point.

Let's change point of view here. Imagine I work for you, and I'm paid a salary rather than an hourly wage. The agreement is that, because you are giving me money, I will work and accomplish the tasks my position in the company requires of me. Now, I have some things come up at home (I want to paint the interior, maybe there is a faucet that leaks so I work on that, etc. etc.) and I stop coming into work and don't accomplish what you expect of me as my employer. Are you going to withhold my paycheck? Dock my pay? Certainly you are going to find some method of punishment. Fire me? Something, that's for sure. So... it's that simple.

We are the client, they are the service provider. They do not have the position of power in this relationship. We have the money, they provide the service. ESO is coming out soon, Titan has all sorts of hype, and plenty of decent (though not spectacular) MMO's have gone free-to-play. We, the consumer, are the limited resource that they, the corporation, need to compete for. Had these last few weeks gone without any big hitches, they would have won the vast share of MMO players in this post-WoW generation. Given that ESO has given out mixed results from press conferences to player reviews about beta, you would have imagined that SE saw the opportunity to scoop up market shares. Sadly, this launch is a complete failure. Not a slight failure, not any kind of success. Server capacity at launch was set to 5,000 players. If you multiply that number by the nearly incompetent amount of NA and EU servers available, of course things are going to flop. Further, there are blatant unpolished portions of the game (Like being called a Flame of Ul'whatever during your Grand Company quest regardless of which GC you pick in a cinematic) and tons of people are caught in the pitfall created by having Registration Codes separate from their original Serial Codes.

If you have had nothing but smooth sailing, perhaps you should look around you and see the ruins you walk in. This is an MMO-rpg, or at least that is what was advertised. As of right now there isn't any Massive Multiplayer Online experience. Largely, it's an RPG with not very many copies that can be played. I, personally, don't want a refund. I do, however, want to be compensated for the breach of contract. I paid for a service that cannot be rendered. Given that my time commitments are in the 1-month minimums, I suspect the gimmick 'free month' is what I am going to have to live with. However, if this is satisfactory to you, man I really want you to come eat at my restaurant. I will charge you for a full dinner, give you bread sticks, and when you've had to pay and really want to complain about not eating, I will give you the bread sticks for free. See how you manage that reality. Because that's where we all are right now. Well... unless you can manage to connect to a Japanese server with less than maximum latency. If you can do that, I highly recommend it.

[PhabeJewell]

PhabeJewell, in your case... The game is fine. You have a routing/firewall issue.

Check the iptable chains in your gateway device and yell at your ISP.

Our whole town has been yelling at them yet they keep telling us to pull out our wallets to upgrade to get better service.

[Tonei_Stark]

I dont know... I have patients, and I will probable wait for everything to get fix. I know I wont go back to get a refund... but at the same time its like buying a cheese burger and waiting weeks to eat it. I think I would of starved to death by then. Just saying.

[Misledz]

Plays to a level 17 lancer, want's a full refund. Take a chill pill.

[bmcmvox]

Can't even get a refund, since I bought from GMG, and their policy is that they can't refund MMO Titles. Lame.
Back to LoL, and maybe up for Everquest Next, when that beautiful gem is out.

Small claims court brah. Want to have some fun, take them to small claims. Don't know how much it will cost in your jurisdiction but it's the principle, not the 30.

[drithe]

Small claims court brah. Want to have some fun, take them to small claims. Don't know how much it will cost in your jurisdiction but it's the principle, not the 30.

You know that we have to agree to a Eula or something that they can do pretty much whatever they want. But then again sometimes they cant get away with it. They made their money when you bought the game and don't give a damn about you. Take for instance the different accounts thing. TONS OF PS3 peeps had to register a new account, as there was NO OPTION to make the one you had in beta. Now SE will just sit back and rake in the cash and say, "well they could have played but did not log into their active account" knowing full well we wanted to play our beta characters. So they blame us for mental mistakes and blah blah.

This is misleading and terrible. I hope someone brings a class action lawsuit where I can sign up.

[kevv]

I just got my refund. It took a few days but there was no hassle. If anyone wants a refund, simply fill out the refund form from where you purchased it. I explain how to do so in my previous post.

I will read a book instead. It's less frustrating.