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  1. 08-31-2013 09:48 AM #1
    Myrik
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    Out of Region Pre-Order Code.

    does anyone know how to get support for this issue?

    I pre-ordered the physical collectors edition of the game and received a out of region pre-order code and my account is a north American account. ive had people offer to trade me codes but im weary as im not sure if this violates the T's & C's of SE.

    my question is does anyone know how to get to SE chat support? ive called them for days and the number never stops being busy until they close, I tried email support and never heard back.

    so.. can anyone help me figure out how to get to chat support please? I just want my pre-order items I literally bought another copy of the CE for ARR just for those items and to have an unsealed copy.. im 1.0 CE legacy.
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  2. 08-31-2013 11:08 AM #2
    Myrik
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    bump bump bump
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  3. 08-31-2013 10:48 PM #3
    Myrik
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    I guess there I no fixing this?
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  4. 08-31-2013 10:51 PM #4
    dsngjoe
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    Same thing happen to me. I had to contact SE over web chat to get it resolved. I was on Q for about 2 hours. Have all of your account information ready. Fullname/Address/Account name and thing of that matter.
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  5. 08-31-2013 10:56 PM #5
    Myrik
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    how do you get to their web chat?
    I have never had the option to do web chat only emails..
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  6. 08-31-2013 11:11 PM #6
    dsngjoe
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    Quote Originally Posted by Myrik View Post
    how do you get to their web chat?
    I have never had the option to do web chat only emails..

    Go here

    https://support.na.square-enix.com/c...hp?id=496&la=1

    once you put your information web chat support will be an option.
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