oh joy, yet another problem

[Mike_Oxlong]

Dear Square Enix support,

Today when attempting to logon to view my daily 1017 errors, I was prompted to re-register my product code. I am a 1.0 owner which had participated in phase 3 and 4 of beta and early access. I attempted to use the product serial code which digital river sent me on your behalf over a year ago. It says it is already registered.

I then called your support and waited for 3 hours, only to be transferred to a dead line. I then waited in chat support queue for 2 and 1/2 hours, only to be transferred to a message stating no agents are available.

So please, don't bother resolving my three tickets. I don't care how much the game has improved, nothing is worth this level of frustration. I'm done trying. You won't be getting a subscriber payment from me.

[Bottlez]

Amen! Bad customer service is the bane of any business. Even the banks know better...

[Syndication]

Cool Story bro.

Seriously, these server issues are going to happen to begin with and SE's customer service is notoriously bad. But I just got my serial code to register my game on the Mog Network on release day. Alas I am not a 1.0 owner but did they not send you another email?

[Mike_Oxlong]

No, no additional e-mail.

[Mindfreak]

I am in the same boat. No additional email. I have an order number and everything but that findmyorder thing can not find it

[catkyn]

This kind of worries me...I'm having an issue where it's saying I've already registered(and I did), but it wants me to do it again...No idea what to do.

[Syndication]

Have you guys checked your Spam folder? A lot of people found their code hidden somewhere in their spam folder.