We're all in the same boat, the customer support is either way behind, way on vacation, or way not interested in that support aspect. Regardless. We can compile some information to help each other out here. I propose posting your ticket #, when you submitted it, whether you managed to get through to customer service and they escalated it, and if/when your accounts were merged and the problem was resolved. With that information maybe we can get an idea of how quickly they're moving through these.

So here we go...

Ticket #:2661764
Submitted: 9:22 PST, 8/30/13
CS/Escalation: Not yet, still sitting in live chat purgatory
Resolved: Definitely No.