It's because it's abnormally bad, I'd be totally ok with it if it was the same as 1.0 at the very least.
It's the fact that it's not even close to the 1.0 version, it's not even half as normal looking when your in game and notice the massive difference in all your armor and how the lower body doesn't match the upper body in size anymore.
It actually makes my character look like a broad female because her upper body is wider then her bottom half.
There happy to add mount after mount, dungeon after dungeon, millions of pets but they can't address a small issue with the character models?
Come on really, it's pure laziness for sure.