Could we get an actual explanation as to why the queue can't be used?

[Riavan]

The game isn't "broken" it's quite good, but the servers cant handle the load, we get new data centers next week. It's frustrating to not be able to play, but hopefully they will iron out soon, they are already extending the free trial period.

Sadly being an mmo, the servers are part of the game. I'm not interested in playing this game long term anymore, I just wanted some fun for a couple of weeks before a much better MMO releases it's new content patch.

[Oleander]

Every mmo has issues at launch.

[seebs]

Every mmo has issues at launch.

I am not disputing that. I am not suggesting that they are not being good enough about fixing them. I just want to know: Why do we get 1017 instead of being in the queue? We know they have a queueing feature. Why do login restrictions result in error 1017 instead of in a longer queue?

[rabbitzero]

So why is it that we get 1017, and bounced out to the title screen, rather than being entered in the queue?

It seems so random. Sometimes, i'll get a queue of like 7 people, and go right in. Other times, no queue and just the error (which sends me to the title screen and not character, why?). Then random times i'll get a queue, and it seems like it has popped, but nope, error. :\ Seems like there is a programming error or something that instead of placing into a queue, it just says it's full, which is obvious, as that's what a queue pretty much means. I don't mind if i will be waiting a long time in that line, just quit having to have me click over and over to try. :P

[Riavan]

Every mmo has issues at launch.

The issues usually dont involve defying common sense and things other people had 10 years ago, like login ques and afk timers.

[Jieming]

I would like all my trial days back on my account for all of those I couldn't play and had to keep staring at the 1017 error message.

[Niwashi]

The game isn't "broken" it's quite good, but the servers cant handle the load, we get new data centers next week. It's frustrating to not be able to play, but hopefully they will iron out soon.

That's exactly the point. The reason queues exist is for times that the servers can't handle the load. The queue (if it were working properly) would take care of regulating that load on the servers.

Without a working queue, the only way to get in is to try to connect, error, try again, error, try again, error, try again, error, try again... and so on, hitting the servers over and over again until you eventually get lucky. That may take dozens or even hundreds of hits on the server when just one would have sufficed if the queue picked it up. So the lack of a queue makes it far harder on the already overworked servers.

The complaint here isn't about not being able to get into the world (though there are certainly plenty of other threads about that). The issue here is about why overloading isn't being managed as overloading. A queue is both far less frustrating to the players trying to get in and also far less load on the servers than a seemingly endless sequence of errors. And the system does actually have at least the basic framework of a queue built into it, but for some unknown reason that queue isn't being used for this overloading which is the whole purpose of its existence.

Once the larger overloading problem is taken care of, through a combination of beefing up the servers and players leaving permanently (hopefully more of the former than the latter), then eventually there won't be so much need for a login queue. It's now when there are more people trying to play than the servers can handle that the queue is needed.

[seebs]

Yes, I can get an explanation.

Color me impressed.

[Equiano]

Ooooooo, next week! Haven't heard that before, so I'll look forward to it being fixed then!

P.S. I LOVE SE AND ALL THEY DO PLZ DON'T BAN ME.

[Vinge]

Oh look, another weekly server update which does nothing to address any of the issues around character creation locks or character transfers followed by yet another dev post saying how much a priority it all is. Which is exactly what we had last week as well.

I expect to see the same next week, another update which will do nothing followed by another dev update post saying how it's still all a really top, top priority honest!

Just not good enough.