https://www.bbb.org/file-a-complaint/

What we have here is a company who is negligent of keeping their end of a contract.
They took our money, and they have not provided adequate service or support.

Promises and tears are simply not enough here.
They knew their unit sales numbers. They knew the type of hardware and server loads they would require. They knew the robust support they would need to hire.They knew what they were getting into. None has been delivered to paying customers.

It's 2013, this type of release is simply unacceptable. Enough is enough.
I filed, I hope you take the time to do so as well so they know they cannot do this time and time again.

Peace.