If you preordered the game in the last week you are up shit's creek without a paddle. Unless you can show in a CC statement or Bank statement they took your money. I had the same thing happen to me and I showed in my bank statement until this morning that it was a pending transfer. This morning it showed that the money was not withdrawn and the transaction was canceled on Square-enix side. So now I have my account inactive until I get an account. I wanted the Digital CE version and I cannot get it.