No support assistance with codes problem

[Gimped]

There are many people in your situation. All we can do is be patient and pray SE has the foresight to provide hefty compensation for all our wasted time and grief.

SE skimps on Customer Service and makes their customers feel the shortfall.

[maTyaR]

There are many people in your situation. All we can do is be patient and pray SE has the foresight to provide hefty compensation for all our wasted time and grief.

SE skimps on Customer Service and makes their customers feel the shortfall.

Taken from Director Naoki Yoshida himself.

In Conclusion

The development and operations teams are working diligently to combat the login issues which many of our users are currently facing, and ask for your continued patience and understanding over the next several days as we move to solve these problems.

To thank all of you for bearing with us for so long, we will be looking into different ways to reward our loyal fans and customers, such as an extension of the free trial period. Details on the plans we have in the works will be announced shortly.

In conclusion, I would like to say that we have been overwhelmed with the positive response for A realm Reborn, which is why it doubly pains us to implement any sort of measure that may restrict people from joining us in Eorzea. We sincerely apologize for the unwanted stress these restrictions have caused, and thank you immensely for the understanding you have shown over the past week. The fixes are almost in place and we look forward to seeing all of you very, very soon.

Thank you.

FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida

[OldSchoolGamer]

English translation-We understand there are serious problems. We are glad you have already paid your money and that you are committed to playing our game. It is our sincere hope that you will overlook all these issues and continue to pay us once the situation is resolved.

They understand the player base will diminish substantially after the first couple months based on launches of other games. They hope the true, dedicated people who will stay with the game are the type of loyal players that will suffer through the short falls of the system and staffing. Never confuse profit with revenue.