Rude SE Chat Support, and HUGE Breach of Security

[Aella]

Beware SE's chat reps. I started the chat with two ticket numbers, both about merging my service accounts. The rep told me that both of the tickets were not in the correct format, sent me a link to the exact same form I had already filled out and said to contact later. After trying to explain the other two tickets were made on the same form, I gave up and created yet another ticket number from that link. I gave him all my personal information and he verified me. He said they would be merged, but he would be unable to give an ETA. I asked if I would get my free time back, and he said he had no idea and immediately ended the chat.

When he closed my tickets he added someone else's chat log and personal information, and sent my information to them. I'm appalled by the way this representative handled both of our accounts, and feel this information needs to be spread. It's one thing to be rude, but it's another completely to give an absolute stranger all of my personal information.

Edit: People wanted proof. Here you go.

SE Support Failure