Square Enix - a single post goes a long way

[gothamhunter]

Maybe you should read the reference thread I linked to; the proposed fixes they're doing do nothing for our problem.

Over 5000 posts now.

[Brotech]

http://forum.square-enix.com/ffxiv/t...17#post1132817

They have commented. Its not SE's fault if people don't look around for the answers.

[gothamhunter]

http://forum.square-enix.com/ffxiv/t...17#post1132817

They have commented. Its not SE's fault if people don't look around for the answers.

Tell me, what part of that addresses the issue we're having? The free trial extension? Wonderful, I'm glad it's being offered after Wednesday, almost a full week after we stopped being able to play because of the problem we're having.

Edit: And note, that's not just something like "not being able to login"; we literally can't play because our service account is split in two. And we're REQUIRED to make a ticket on it to fix it; a ticket that I've had in since the morning of the 26th.

[VeriferVenti]

http://forum.square-enix.com/ffxiv/t...17#post1132817

They have commented. Its not SE's fault if people don't look around for the answers.

That's not a comment on the current issue wherein the servers are inaccessible. That is a comment on the existing 1107 issue.

I can understand your confusion though. It gets hard to keep track of so many issues.

[Brotech]

are you people reading the same thread as me?

http://forum.square-enix.com/ffxiv/t...17#post1132817

The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.

New worlds tomorrow, Wednesday 4am jp time maintenence...to fix everything else....

Read the thread before you declare what it says incorrectly.

[gothamhunter]

are you people reading the same thread as me?

http://forum.square-enix.com/ffxiv/t...17#post1132817



New worlds tomorrow, Wednesday 4am jp time maintenence...to fix everything else....

Read the thread before you declare what it says incorrectly.

Again, tell me how any of that fixes what's happening in the thread I linked to. None of these address that issue.

[Hallowfell]

http://forum.square-enix.com/ffxiv/t...17#post1132817

They have commented. Its not SE's fault if people don't look around for the answers.

Yeah, that has nothing whatsoever to do with the thread the OP mentions. That update largely concerns the login restrictions, even the part about the additional free time is phrased to indicate it's an apology for 1017, not for this issue.

No, this issue is about people adding their registration codes to a second service account due to a somewhat misleading Mogstation interface. This means their EA and P4 character(s) are on one service, while their purchased game is on another. Since the service account with the character does not register a purchased game, it can't have a subscription either, which means that once our free time ran out (2 days ago) we haven't been able to play.

Admittedly, this is a mistake we made, but its an understandable one and the main problem is not the issue itself, but how its being handled. Squeenix made a form for this exact issue pretty quickly, which is great. However, as far as anyone knows, those forms are mailed to a server on a rocket and then fired into the sun because nothing happens to them! THEN, to top it all off, some people who used live-chat support got the reps there to somehow fix their accounts personally.

Thus people became even more outraged because A: it shouldn't take Live-Support to fix this issue, the forms should be being processed in their own queue.
B: This indicates the problem can be fixed, but isn't.
C: The only word from Squeenix given recently on this issue was two tweets yesterday, exhorting people to fill out the form that does nothing while their weekend wastes away.
D: This is on-top of 1013, 90000, 1017, the problems getting EA codes (Player-fixed, by the way), and the problems getting CE codes, meaning that some unlucky people have hardly played at all. Not to mention all of those have been poorly and sluggishly addressed too.

So yes, people are frustrated. Some insight into the process would be welcome. Progress even more so.