Okay so my pre registration code is no longer active and I need to know how to get my new code

I already tried
- looking for the shady email in my spam folder, it doesn't exist
- going to store.na.square-enix.com/orders , for some reason my email isn't working
- I tried to find an email with an order number, I never received one
- Contacting customer support, they just disconnected me as soon as I contacted them

Any idea how i'm going to get my code?