New user; Program crashes immidiately

[Zelito]

I recently purchased FFXIV and just finished the installation. I am unable to get any further at this time. Every time I try to run the program it immidiately crashes by saying the program has stopped working, and then goes on to say 'a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'. I have tried reinstalling and have done this with all virus protection and the like disabled. I've viewed some of the otehr threads but I don't know enough about this type of stuff to adapt other player's issues to my problem. Hopefully someone is able to help. I am looking forward to getting started!

My specs are as follow:

Graphics Chipset ATI Radeon HD 5670
Graphics Bus Capability PCI Express 2.0
Maximum Bus Setting PCI Express 2.0 x16
BIOS Version 012.018.000.001
BIOS Part Number 113-AC40300-103-PE
BIOS Date 2009/12/28

Memory Size 1024 MB
Memory Type GDDR5

Core Clock in MHz 775 MHz
Memory Clock in MHz 1000 MHz
Total Memory Bandwidth in GByte/s 64.0 GByte/s
Driver Packaging Version 8.69-091211a-093684C-Dell
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.994
Direct3D Version 8.14.10.0723
OpenGL Version 6.14.10.9252
Catalyst™ Control Center Version 2009.1211.1547.28237

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Studio XPS 8100
System Type x64-based PC
Processor Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz, 3201 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A04, 5/10/2010
SMBIOS Version 2.6
Hardware Abstraction Layer Version = "6.1.7600.16385"
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.93 GB
Available Physical Memory 4.39 GB
Total Virtual Memory 11.9 GB
Available Virtual Memory 9.91 GB
Page File Space 5.93 GB

Any help would be greatly appreciated!

[Grit]

This could be a graphics driver issue, but I'm not able to distinguish the date of your driver from the information you posted. Can you open the FFXIV config utility from your start menu, then hit the System Information and Copy to Clipboard, please?

You'll likely need to uninstall your video driver and CCC, run driversweeper, then re-install the latest package.

[Zelito]

Thank you Grit. I went ahead and did the process you stated I probably would need to go through, and it fixed my issue. The driversweeper program I had never heard of.. And it never would have worked had I not used that.

[SkyBear]

Okay, I've been playing for a couple weeks now, not a problem. Suddenly, and I'm pretty sure I did nothing except allow a windows update, I'm having the same problem. I'm going to try what Grit suggested, but until I really figure out the issue I thought I'd post something here and seek out some advice. I've been reinstalling all sorts of typical junk, but nothing seems to work yet. Funny thing is I can get into the FFXIV config and all of that has changed, I can't edit fonts and a few other options disappeared.

This stuff is like a super-collider in my brain. I just built this computer and everything runs great, even FFXIV aside from my sub-par integrated video. I don't understand anything anymore. On another f'd up note, my windows update is acting fickle and won't install certain things I request of it. I use to consider myself pretty computer savvy, but I've reached my limits currently.

I'll post my specs in a sec, FFXIV thinks I don't have any display drivers of any type at all right now.

FML.

[SkyBear]

Yeah, none of Grit's advice helped. Here's what I got. I hate wasting people's time with this . . . but we've all got questing to do, y'know?

Spec-Shot

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Ultimate Edition Service Pack 1 64bit (build 7601)
Processor AMD Phenom(tm) II X2 560 Processor
Number of Processors Logical Core Count 2 Physical Core Count 2
BIOS BIOS Date: 12/22/10 10:56:42 Ver: 17.02
Language English (Regional Setting: English)
Physical Memory 7935.176MB
Virtual Memory 2047.875MB
Page File 15868.551MB
Storage C:\ Hard Disk Drive Total Disk Space 465.662GB Free Disk Space 248.572GB
DirectX Version DirectX 11
Graphic Device(s) ATI Radeon HD 4250
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x9715)
+Maker ATI Technologies Inc.
+Video Memory 364.539 MB
+Shared Video Memory 2811.500 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1600 x 900 (32 bit) (60Hz)
+Driver atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
+Driver Version
+Driver Date
+Driver Language
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {2A90D6B5-8C9E-4485-9119-EF77F9C26B5C}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6151
+Driver Language English
+Driver Date 7/6/2010 5:31:36 AM
Sound Device(s) Realtek Digital Output(Optical) (Realtek High Definition Audio)
+Device ID {028F61C4-C73D-43ED-96F1-D633A9F554B0}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6151
+Driver Language English
+Driver Date 7/6/2010 5:31:36 AM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {B3E90D56-FF36-42E8-9657-4B18B9CD686A}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6151
+Driver Language English
+Driver Date 7/6/2010 5:31:36 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 3 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {EAEB3B30-581F-11E0-8001444553540000}
+Name USB Keyboard
+Notes Axis 1 Button 1 Field of View 0
Input Device(s) {EAF26720-581F-11E0-8002444553540000}
+Name USB Keyboard
+Notes Axis 0 Button 3 Field of View 0
Input Device(s) {EAF26720-581F-11E0-8003444553540000}
+Name USB Keyboard
+Notes Axis 0 Button 21 Field of View 0
Input Device(s) {A1035870-5FE7-11E0-8001444553540000}
+Name PS3/USB Cordless Gamepad
+Notes Axis 4 Button 13 Field of View 1

[Grit]

I posted in your other thread already, but since you're mentioning having problems with windows update, you may want to download windows registry repair and see if that helps.

http://download.cnet.com/Free-Window...-10606555.html

[Zelito]

Skybear, one thing you can do to narrow down the issue is go to your control panel, System and Security, administrative tools, view event logs. Go to the application logs and you should see a log of the crash. The key is that it will tell you what module is causing the crash. Under my application error details it constantly would result in 'Faulting application name ffxivboot.exe. Faulting module name atiumdag.dll. It seems as many ATI users have that same problem with the atiumdag.dll and simply updating the driver has not been working, which is why the driver sweeper is needed. Check and see what module is causing the crash and it might be easier to solve the problem.