I never received an email from Digital River in my spam folder or my inbox.

I checked my credit card statements from when I pre-ordered the Digital Collector's Edition from the Square Enix pre-launch pre-order site about two months ago or so. There have been no charges from SE on the card as far as records go, so I can only assume that they have yet to charge my account for my pre-order. Has anyone else found this?

So my theory is that once they charge me, they will send my Digital Collector's Edition key... Though who knows when they will get around to it, I submitted two in-game help tickets in the span of a week, and four days have passed since with no reply.