How to fix the re-registration [Where to get the new code]

[Howbadisbad]

So by now most of you have figured out that you need a new code to play the game since the launch is now official.

There are a lot of people currently asking where to get the new code so I thought I would help them out.

I had the [PC DIGITAL DOWNLOAD] so this may not work for physical copies and ps3.

Basically check your spam folder and you should see a pretty shady looking email from what claims to be square enix. This email actually seems to be legit as it game me a correct code to get into the release game.

The email should look something like this: http://i.imgur.com/pLknxUE.jpg

Problem

- Ordered from the SE store, digital PC version (a while ago)
- Entered early access code (during last phase of Beta)
- Played during Early Access until yesterday (Aug 29, 2013)
- Status is "Inactive" on Mog Stations and the game prompts me to enter a registration code today (Aug 30, 2013)
- It seems that I have not received a registration code by email

Solution

Option 1
1) Look in your spam folder in the email that you used to pre-order (it may be different from your account email)
- Subject: Square-Enix, Inc. - Product Now Available (Order #...)
- From: webhelp.v4@digitalriver.com
2) Enter "Digital Rights" code, which is included in the email, when the game client promts you to do so
3) Click Next, then Play

Option 2
1) Go to store.na.square-enix.com/orders
2) Enter email and partial credit card information
3) You'll see the same information that your email has in Option 1
4) Proceed starting from Step 2 in Option 1

Have fun, if you can :P

For Amazon:

If you ordered from Amazon you will NOT get an email from square with code. If you log into Amazon and go into "Your Account > Your Games and Software Library" It will show a listing of all of the games have ordered and any keys associated with those games. You might have to click on a little yellow button that says display key. I can't remember what it exactly said but it was hidden under that button when I logged in for the first time. The code that you find on there is the one you need to register. If you didn't order from Amazon but still bought a digital copy then the code might be on the website of the retailer you did purchase it from. I hope that helps!

PS3:

Finally got this solved but it took ages.

For PS3 Users, especially Early Access, basically everyone was given a code. It WASN'T transferred into the main game, it was just an Early code for those couple of days, for the main game, you will have a hard copy/digital download and a 12 digit registration code in the box itself. It will also potentially be in the mail (possibly trash so check).

- Once you have the code, go to PSN on your desktop and login.
- You can redeem the code as a promotional 12 digit code on the site.
- Once redeemed on the website this will ALSO mean it works on mogstation so now it is an official game.
- Go onto the PS3 and load up the game and go through the current screens where it asks for Square Enix account. You will have registered the game through PSN onto the Mogstation at this point. Check to see it states this. It should state that you have Final fantasy Reborn "Provisional", and for BETA/Early Access users might have Final Fantasy Reborn "BETA Provisional" as well.
- It will then take you through a series of screens to confirm a "provisional" purchase of the game. Basically accept all, but don't create another account it's not needed. Once you have accepted all, it will ask you to download the client.

Extras:

- IF you recieve the error message 11070, it IS a cookie issue. To solve this, Go to Playstation 3 browser on the network tab on the start screen, and open up a page. Press Triangle, then Tools. Turn Cookies OFF, then ON. I think essentially this glitch is that even though you may have Cookies ON, the game isn't recognizing this, so you will need to turn it off then on to address this.

- Potentially delete the game first then reinstall, for a clean state. Those with a hard copy might want to install from that first.

This won't work for all, but I think it will certainly help a few and clear some things up.

Hope this helps!!!

Mark

Green Man Gaming:

Green Man Gaming
You should get an email from GMG titled "Your FINAL FANTASY XIV: A Realm Reborn (NA) prepurchase". Your email should look like this; http://i.imgur.com/vUekXMo.png. The keys will be under "Activation Keys" at the bottom of the email.

Simply log into the game and when it prompts you to go through the steps of registration just enter the 20-digit code that the email has given you. Follow the next steps and you'll be in the game again.

Gamefly:

Similarly to the Amazon solution: If you ordered from GameFly, log into your account and view your purchase history. Click on your FF XIV order number and there will magically be a new registration code under the original Pre-Reg code.
Enter that code at the launcher and verify your info. Update the launcher and log in!

Gamestop:

For those who bought a copy AT a GameStop store but have been playing online through the downloaded version with your early start code, you will need to go back to GameStop and pick up your box copy.

For Gamestop people: I got mine from the Gamestop App! Just click the product code button.

For everyone, check to see if you were actually billed (as in your transaction has been fully processed) because some people have had their transactions cancelled by Amazon and whatnot so they never technically bought the game and won't get a code because of that.

[AFuzzyMu11in]

So by now most of you have figured out that you need a new code to play the game since the launch is now official.

There are a lot of people currently asking where to get the new code so I thought I would help them out.

I had the [PC DIGITAL DOWNLOAD] so this may not work for physical copies and ps3.

Basically check your spam folder and you should see a pretty shady looking email from what claims to be square enix. This email actually seems to be legit as it game me a correct code to get into the release game.

The email should look something like this: http://i.imgur.com/pLknxUE.jpg

MOD PLEASE STICKY THIS THREAD.

[Chiyasa]

The email I received looks way more official and arrived 3 days ago.
Sender: SQUARE ENIX <noreply@xmail.eu.square-enix.com>
I also have the PC Digital Download.

But yeah, someone should sticky this thread. I really didn't know I had to enter a new code and was like "WTF?" when prompted for a new code a few minutes ago.

[rigormortis]

I never got an email, checked my spam, junk, inbox. No emails since the 24th which was when I ordered, and I can see the pre-reg code in an email. Just no confirmation, ect. Never even sent me an order confirmation email, and going to the 'find my order' page also fails as it cannot find the order.
PS3 digital download, btw.

[Kyyren]

If you ordered from Amazon you will NOT get an email from square with code. If you log into Amazon and go into "Your Account > Your Games and Software Library" It will show a listing of all of the games have ordered and any keys associated with those games. You might have to click on a little yellow button that says display key. I can't remember what it exactly said but it was hidden under that button when I logged in for the first time. The code that you find on there is the one you need to register. If you didn't order from Amazon but still bought a digital copy then the code might be on the website of the retailer you did purchase it from. I hope that helps!

[AFuzzyMu11in]

If you ordered from Amazon you will NOT get an email from square with code. If you log into Amazon and go into "Your Account > Your Games and Software Library" It will show a listing of all of the games have ordered and any keys associated with those games. You might have to click on a little yellow button that says display key. I can't remember what it exactly said but it was hidden under that button when I logged in for the first time. The code that you find on there is the one you need to register. If you didn't order from Amazon but still bought a digital copy then the code might be on the website of the retailer you did purchase it from. I hope that helps!

edit that to the top of the thread someone

[maTyaR]

I never got an email, checked my spam, junk, inbox. No emails since the 24th which was when I ordered, and I can see the pre-reg code in an email. Just no confirmation, ect. Never even sent me an order confirmation email, and going to the 'find my order' page also fails as it cannot find the order.
PS3 digital download, btw.

You should check your credit card history to determine whether if the payment has been captured first. If not, then chances are that your pre-order did not process successfully. Given the fact that every pre-order processed would receive an immediate confirmation (e.g Paypal sending you a confirmation, or Digital River e-mailing you).

[Xalexion]

You should check your credit card history to determine whether if the payment has been captured first. If not, then chances are that your pre-order did not process successfully. Given the fact that every pre-order processed would receive an immediate confirmation (e.g Paypal sending you a confirmation, or Digital River e-mailing you).

Given this information, would it then be okay to purchase another copy of the game if no amount was charged?

[Muki]

Given this information, would it then be okay to purchase another copy of the game if no amount was charged?

Didn't they stop selling Digital copies due to the Server overflow problem?