You probably have the same problem as me. I pre-ordered it from amazon, everything was fine.

Then when I went to find the e-mail with my code I realized they never charged my CC. I clicked the order number in the e-mail and it said, "This order has been cancelled."

I never cancelled it, no one has access to my amazon account. Only thing I can imagine is that amazon over-sold copies of the game then cancelled orders they couldn't fill once Square-Enix decided not to allow digital download purchases anymore.

Thank god it happened though, this company is awful.