Request for information: ISPs and P2P throttling

[rjh123456]

Free VPN

http://www.spotflux.com/

slows your connection a little, but will allow you to play without throttle

[Valabar]

- Name of ISP : NTT
- Country of Residence: Japan
- When does the problem occur (always, only during specific times?) : Always
- Reference number from your ISP, if you raised this matter with them -----

[Elhayym]

- Name of ISP : Orange
- Country of Residence : France
- When does the problem occur : always, especially annoying during dungeons

[Reika]

So, even if your isp doesnt completely block net traffic, it will slow down data transfer rate if arr is considered p2p and they have data rate regulations for it? Well this may be the cause of all my delays then, even tho they are not that long for me, at least not anymore. During 1.0 I was r0'ing constantly. I'm on a 50mbit connection with them too. I'll call them myself, but also leave this here:

ISP: cox cable
Country: USA
Freq: always

[MelianDoriath]

- Shaw
- Canada
- Feels like always, particularly bad during peak hours
- No reference number

[Shori]

- Name of ISP: Virgin Media
- Country of Residence: UK(England)
- When does the problem occur (always, only during specific times?): Between 4pm and 10pm BST (GMT+1) which is UK peak time.
- Reference number from your ISP, if you raised this matter with them: None

^ basicly, as raised during version 1.0 of the game, P2P including many games not just FFXIV get restricted bandwidth, not only during peak times but also if the daily usage exceeds 4gig (or 6gig in some areas of UK) known as the 'fair use' policy. I am thankful that the team are now keeping updates much smaller is size than the previous version. Unfortunately there is nothing that can be done about the peak-time P2P restrictions.

edit: the frequency with which I see the red 'losing connection' icon next to my character's name is far more since the maintenance of Wednesday morning so possibly a server load issue than my ISP.

[DiceLo]

Location: Japan, Okinawa
ISP: NTT/OCN
Always lag spikes

I called and talked to my ISP today and they said they do not have any restrictions for p2p and that they do not throttle or limit my internet speed. They also observed my connection and did not notice any issues. As Final Fantasy is the only game that gives me these issues, I think its safe to say it's something with their servers, not the ISP's of the 100's of people posting here.

[Kyne]

Name of ISP: Virgin Media
Country of Residence: United Kingdom
When does the problem occur: Every day, peak time (6pm - 12pm GMT)

[Ricje]

Hello everyone,

Since launching this thread, we've been collecting all the information you've been posting about your various ISPs so that we can work with them to resolve these issues. Remember, please include all of the information requested in the original post so we can best help.



Thank you for your patience on this concern, and please continue to post your information if you continue to run into difficulties with your connection while playing the game.

6 and a half days in and this is the best you guys can come up with at this point? Are you serious?
The problem is at your end. We've already concluded this days ago and even discussed it in other threads.
So much for professionalism.

http://forum.square-enix.com/ffxiv/t...serious-issues

Hello all! First of all, thanks you for all your information on this issue, you've all been very thorough. As this is an issue that cannot be readily solved via the forums, I'm going to lock this thread so we can investigate the issue further. Thank you for all your patience, and I apologize for any inconvenience you may have been caused.

6 and a half days in, the other thread gets locked. Well atleast his apology will get me back those 6 and a half days.. OH WAIT.
Will the players that suffered from these problems and were unable to fully play the game be compensated? Not asking for 6-7 days here but a compensation for the loss of trial days due to this issue would be appropiate.

[Karalyss]

ISP: Verizon Fios
Name: Karm Alyss
Country: USA (Northern VA)
Occurrence: Always, began within the last couple days. Had been perfectly fine before this point.