Request for information: ISPs and P2P throttling

[PennyNickel]

ISP: Time Warner Cable
Country: North Carolina USA
Time: Between 6pm-midnight everyday.

[Fortuna]

- Time Warner Cable
- USA North Caroline
- Like above me after 6pm till very late, everyday

problem started a week ago, and lag spikes were minimal, around 1-2 seconds long,I din't pay much attention to it since I was hoping the maintenance was gonna fix it, but now I suffer 3-10 seconds long spikes, the lag is way too intensive and is destroying my experiense, do something already.

[atrosaro]

- Name of ISP: Time warner cable
- Country of Residence: United states, south carolina
- When does the problem occur (always, only during specific times?): Always, although it is at it's worst between 1pm and 1am weekdays.
- Reference number from your ISP, if you raised this matter with them: N/A, but i have opened the issue several times at several different levels.

I have successfully helped fight this same thing in other games. The problem is happening at the hop between the roadrunner backbone and the following server. Ping is unaffected, but high packet loss causes in-game high ping to be reported. This may be exacerbated because of the ports used. I've seen anywhere between 2 and 10% packet loss at this hop consistently for a week. It's the Quebec line that's screwing up.

Last good hop:
ae1.pr1.dca10.tbone.rr.com
107.14.17.202
Whois:
Domain Name: rr.com
Registry Domain ID:
Registrar WHOIS Server: whois.markmonitor.com
Registrar URL: http://www.markmonitor.com
Updated Date: 2013-11-14T00:50:59-0800
Creation Date: 2010-02-25T14:16:31-0800
Registrar Registration Expiration Date: 2014-09-29T21:00:00-0700
Registrar: MarkMonitor, Inc.
Registrar IANA ID: 292
Registrar Abuse Contact Email: compliance@markmonitor.com
Registrar Abuse Contact Phone: +1.2083895740
Domain Status: clientUpdateProhibited
Domain Status: clientTransferProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Domain Name Administrator
Registrant Organization: Warner Bros. Entertainment Inc.
Registrant Street: 4000 Warner Blvd.,
Registrant City: Burbank
Registrant State/Province: CA
Registrant Postal Code: 91522
Registrant Country: US
Registrant Phone: +1.8189777900
Registrant Phone Ext:
Registrant Fax: +1.8189773135
Registrant Fax Ext:
Registrant Email: wbol-admin@warnerbros.com
Registry Admin ID:
Admin Name: Domain Name Administrator
Admin Organization: Time Warner Cable Inc.
Admin Street: 60 Columbus Circle,
Admin City: New York
Admin State/Province: NY
Admin Postal Code: 10023
Admin Country: US
Admin Phone: +1.2123648539
Admin Phone Ext:
Admin Fax: +1.7049736228
Admin Fax Ext:
Admin Email: dnsadmin@rr.com
Registry Tech ID:
Tech Name: Domain Name Administrator
Tech Organization: Time Warner Cable Inc.
Tech Street: 7910 Crescent Executive Drive,
Tech City: Charlotte
Tech State/Province: NC
Tech Postal Code: 28217
Tech Country: US
Tech Phone: +1.8777772263
Tech Phone Ext:
Tech Fax: +1.7047311180
Tech Fax Ext:
Tech Email: dnsadmin@rr.com
Name Server: dns6.rr.com
Name Server: dns5.rr.com
Name Server: dns1.rr.com
Name Server: dns2.rr.com
Name Server: dns3.rr.com
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2014-02-06T22:29:11-0800 <<<

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--

First bad hop:
ix-17-0.tcore2.AEQ-Ashburn.as6453.net
216.6.87.149
Whois:
Domain Name: as6453.net
Registry Domain ID: 1335835
Registrar WHOIS Server: whois.joker.com
Registrar URL: http://joker.com/
Updated Date: 2012-11-23T19:30:10Z
Creation Date: 2006-05-16T17:15:20Z
Registrar Registration Expiration Date: 2017-05-16T17:15:21Z
Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com
Registrar IANA ID: 113
Registrar Abuse Contact Email: abuse@joker.com
Registrar Abuse Contact Phone: +49.21186767447
Domain Status: clientTransferProhibited
Registry Registrant ID: CNET-614325
Registrant Name: Charles Arsenault
Registrant Organization: VSNL International
Registrant Street: 1441 Carrie-Derick
Registrant City: Montreal
Registrant State/Province: QC
Registrant Postal Code: H3C 4S9
Registrant Country: CA
Registrant Phone: +1.5148687823
Registrant Email: hostmaster@as6453.net
Registry Admin ID: CNET-473235
Admin Name: Charles Arsenault
Admin Organization: TATA Communications
Admin Street: 1441 Carrie-Derick
Admin City: Montreal
Admin State/Province: QC
Admin Postal Code: H3C 4S9
Admin Country: CA
Admin Phone: +1.5148687823
Admin Email: charlesa@teleglobe.net
Registry Tech ID: CNET-473235
Tech Name: Charles Arsenault
Tech Organization: TATA Communications
Tech Street: 1441 Carrie-Derick
Tech City: Montreal
Tech State/Province: QC
Tech Postal Code: H3C 4S9
Tech Country: CA
Tech Phone: +1.5148687823
Tech Email: charlesa@teleglobe.net
Name Server: ns1.as6453.net 66.198.145.55 2001:5a0:d00:ffff::42c6:9137
Name Server: ns2.as6453.net 66.198.145.99 2001:5a0:d00:ffff::42c6:9163
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2014-02-07T06:25:56Z <<<
Query Time: 0.011272
Query Source: 174.107.75.91
WHOIS Source: joker.com live whois service

[atrosaro]

[Sneex]

Unable to update patch files [11005][20815][20866][19900][5] someone help I uninstalled after getting errors thinking maybe itll redo the files maybe something went wrong now when I dl the game to my computer click the game so it opens to run its updates and completely install I get Unable to update patch files [11005][20815][20866][19900][5] happened after I had a unexpected shut down on the computer (power went out while I was playing ffxiv) I play everyday on this game and need help asap S.E

[atrosaro]

And this is what it looks like at it's worst. Each red line is a lost packet. I've marked the first hop (and worst hop) with an OMFG, as this was the only thing that came to mind when i saw this.
(First bad hop: ix-17-0.tcore2.AEQ-Ashburn.as6453.net 216.6.87.149)



Update: Spoke with Time Warner cable representative, they are getting in touch with the owner of the quebec server ran by VSNL (http://en.wikipedia.org/wiki/VSNL_International_Canada)
If anyone is seeing high packet loss at some quebec server, open a ticket with your ISP and ask them to also contact VSNL because of packet loss. The ISPs cannot directly force VSNL to upgrade or repair their tier 2 IXP server in Quebec, but if enough ISPs and corporations give VSNL a buzz, we're more likely to see better results more quickly.

FFXIV moderators: if your read this, please let someone in charge if your network infrastructure know to also make the phonecall to VSNL. I've seen on several places in these forums complaints about "unplayable lag". I suspect a good deal of them are going to be resolved if this server is fixed. I'm located out of South Carolina, for what it's worth.

Also, as an aside, images/tracerts were created with pingplotter
http://www.pingplotter.com/

------------------------------------------------------------------------------
Update: 02/10/14: on my cable internet, time warner via south carolina things keep getitng worse for this ixp. it's hopeful in a way: im assuming that 30% packet loss is a bigger deal than 5%
SOLUTIONS TRIED (that dont work)
VPN doesnt work, vpns are too slow to support the udp transfer, lag is at a constant 2seconds through most free vpns, and any vpn worth it's salt is now using https, which can't route ffxiv it appears,
Blocking problematic nodes directly doesnt work, traffic doesnt re-route

POSSIBLE workaround:
Lag is 100% alleviated... If i route my traffic through verizon's network via my phone. which is crazy, but i guess this is what im doing for months rather than be frustrated endlessly. I have a rooted gnex on one of verizon's old unlimited data @4g plans, so it wont break the bank, although its only about 200 mb a night if i make sure that all my streaming stuff is off, so, not so bad.

[blackhawk]

so here is a long tracet from my Verizon fios ISP at my house all the way to Hyperion data center. IF you look you can see at level3 in New York and at level3 in Montreal there is consistent packet loss. The unexpected packet loss is also happening directly at the SE server for Hyperion. This is unacceptable

[tentimes]

BT in the UK

[JCross]

Time Warner Cable
USA, North Carolina
Evenings since the update for what I can only assume was the Valentine's event.
Additional info:
100% Packet loss at 154.54.3.134 and 192.34.76.10.

[Bluplanet]

Since 13 Feb 2013, I have been plagued by SEVERE LAG and REPEATED connection lost (Error 9000).

- Roadrunner (Brighthouse Networks)
- United States
- Since 13 Feb 2013, ALWAYS!!!
- ISP Reference Number: Well, here is a summary of my trouble call.
-- My router/modem was set to DEFAULT scan for channels.
-- Apparently, my neighbors router/modems where interfering with my device. (Using same channels.)
-- So the technician changed my channel to one not in the default scan mode.