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  1. #11
    Player
    Aria_Stars's Avatar
    Join Date
    Sep 2013
    Posts
    26
    Character
    Aria Stars
    World
    Balmung
    Main Class
    Conjurer Lv 50
    I posted a separate thread but here's my info anyways:
    ISP: Verizon FIOS
    Location: New York, USA
    Server: Balmung
    Times: 7:30pm-10pm usually every day.

    Culprit is tinet-gw.customer.alter.net (152.179.72.122) which connects MCI/Verizon's backbone and gtt.net

    My thread is here: http://forum.square-enix.com/ffxiv/t...York?p=2445064

    Hop Sent Err PL% Min Max Avg Host Name / [IP]
    1 5000 0 0.0 0 6 0 [172.30.42.1]
    2 5000 0 0.0 1 373 9 L100.NYCMNY-VFTTP-82.verizon-gni.net [96.232.200.1]
    3 5000 4 0.1 2 24 7 G0-12-4-4.NYCMNY-LCR-22.verizon-gni.net [100.41.200.240]
    4 5000 1 0.0 3 145 17 ae2-0.NY5030-BB-RTR2.verizon-gni.net [130.81.199.170]
    5 5000 5 0.1 2 192 15 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
    6 506 0 0.0 3 21 11 TenGigE0-7-0-5.GW8.NYC4.ALTER.NET [152.63.25.230]
    7 5000 247 4.9 3 91 20 tinet-gw.customer.alter.net [152.179.72.122]
    8 2286 144 6.3 11 169 35 xe-4-2-0.mtl10.ip4.gtt.net [141.136.107.125]
    9 5000 252 5.0 12 75 30 ormuco-gw.ip4.gtt.net [216.221.156.110]
    10 5000 256 5.1 12 134 32 [192.34.76.2]
    11 5000 247 4.9 12 528 31 [199.91.189.234]
    12 4999 224 4.5 12 74 29 [199.91.189.30]
    Getting sick of having to pay for services like WTFast to bypass this gtt.net bull$!@#. Verizon says tinet-gw.customer.alter.net is customer equipment that they cannot troubleshoot, and that the customer would have to call in a support request. gtt.net won't troubleshoot since i'm not the customer. SE? Are you the customer? Call it in.

    Unfortunately that IP/device is customer equipment, it is their side
    of their connection to our backbone. the GW hop prior to that device
    is the last device on our network that we can troubleshoot.

    The customer would need to call into 1-888-444-1111 to report a
    repair/outage issue as we do not handle them at this address, only
    change management.
    (0)
    Last edited by Aria_Stars; 09-18-2014 at 01:43 AM.