Request for information: ISPs and P2P throttling

[elvynd_]

Hi,

I've been experiencing CONSTANT lags/delays (on Carbuncle Server) after a recent update and this has seriously affected my quality of play recently. It was fine so far until about 1-2 weeks ago where I've been experiencing upwards of 200-500ms (sometimes even 1k) of latencies instead of ~80ms that I've experienced in the past.

More details:

ISP: ViewQwest
Country: Singapore
Frequency: Always, all the time as long as I am connected.

I have also raised this issue with my ISP, (with a tracert) and they have gotten back to me regarding this. They mentioned that all the forward routing is done directly through NTT, and that the return routing is 'messed up' so I will have to take it to you guys to communicate with NTT for the return route optimization. On their end, they have tried re-routing several times but they all show the same return route via a further provider, therefore it's outside of their control.

Here's a copy of the traceroute to my server (Carbuncle):

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Elvynd>tracert 124.150.157.32

Tracing route to 124.150.157.32 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 <1 ms 1 ms 1 ms 192.168.0.1
3 2 ms 1 ms 1 ms fnet1-f104-access.vqbn.com.sg [202.83.104.1]
4 2 ms 1 ms 1 ms V-TR-EQX-01.vqbn.com [202.73.37.232]
5 88 ms 2 ms 2 ms switch.equinix.vqbn.com [202.73.47.6]
6 * * * Request timed out.
7 228 ms 226 ms 225 ms 116.51.26.165
8 218 ms 219 ms 221 ms as-3.r21.sngpsi02.sg.bb.gin.ntt.net [129.250.3.5
7]
9 218 ms 219 ms 216 ms as-6.r23.tokyjp01.jp.bb.gin.ntt.net [129.250.4.1
50]
10 216 ms 218 ms 221 ms ae-9.r24.tokyjp05.jp.bb.gin.ntt.net [129.250.3.1
59]
11 236 ms 231 ms 234 ms ae-4.a20.tokyjp01.jp.ra.gin.ntt.net [61.213.162.
162]
12 241 ms 245 ms 251 ms ge-2-2-1.a20.tokyjp01.jp.ra.gin.ntt.net [61.120.
146.94]
13 249 ms 305 ms * 219.117.144.66
14 197 ms 193 ms 196 ms 219.117.144.53
15 185 ms 185 ms 191 ms 219.117.144.41
16 185 ms 186 ms 185 ms 219.117.147.194
17 228 ms 227 ms 223 ms 124.150.157.32

Trace complete.

C:\Users\Elvynd>tracert 124.150.157.32

Tracing route to 124.150.157.32 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 10 ms 1 ms 11 ms 192.168.0.1
3 2 ms 2 ms 1 ms fnet1-f104-access.vqbn.com.sg [202.83.104.1]
4 2 ms 1 ms 2 ms V-TR-EQX-01.vqbn.com [202.73.37.232]
5 * * * Request timed out.
6 * * * Request timed out.
7 183 ms 183 ms 183 ms 116.51.26.165
8 183 ms 183 ms 183 ms as-3.r21.sngpsi02.sg.bb.gin.ntt.net [129.250.3.5
7]
9 183 ms 183 ms 184 ms as-6.r23.tokyjp01.jp.bb.gin.ntt.net [129.250.4.1
50]
10 183 ms 189 ms 184 ms ae-9.r24.tokyjp05.jp.bb.gin.ntt.net [129.250.3.1
59]
11 185 ms 185 ms 184 ms ae-4.a20.tokyjp01.jp.ra.gin.ntt.net [61.213.162.
162]
12 184 ms 184 ms 184 ms ge-2-2-1.a20.tokyjp01.jp.ra.gin.ntt.net [61.120.
146.94]
13 185 ms 185 ms 185 ms 219.117.144.66
14 221 ms 218 ms 221 ms 219.117.144.53
15 248 ms 243 ms 244 ms 219.117.144.41
16 246 ms 240 ms 239 ms 219.117.147.194
17 237 ms 238 ms 239 ms 124.150.157.32

Trace complete.

This issue has been bugging me constantly from 1-2 weeks ago every second on my game time, so I hope your guys can resolve this ASAP. Thanks!

Edit: The ridiculous thing is that I have raised a support ticket with SE Support, Ticket No.: 4046382 and what I've received is a "If you're unable to connect, try this this and that" kind of a message. I mean do you guys even read the issues that we raise using the support e-mails or are your tech support staff paid to copy-and-paste work? It was immediately obvious that my issue (and also what some others here have experienced) is not that we're unable to connect, but that we're experiencing increased latency and lag simply because SE's server's return network route aren't optimized, please don't assume we can be simply brushed off with a copy-and-paste message and expect us to accept it as it is. Would appreciate if you guys can do something about it and not just give generic replies, I mean what kind of a support is that?

[waduhgawat]

ISP: Astound
Location: US, California, San Fransisco
Time: random, mostly in dungeons

[skAnarky]

Hi there,

-Distributel (uses infrastructure of Rogers)
-Canada (toronto)
- As far as I can tell at night, but I don't play often during the day.
- Havent contected my ISP yet, will update if I do

[Zaffire]

Name of ISP: Internode
Country of Residence: Australia
Occurrence: Everyday at random times

Have contacted and raised issue with ISP, however they say there is no problem on their end and is probably on SE side. I've had this issues since release and tried 'every' method to fix this from my end and ISP end, on breaking point now.

[Eijii]

- Name of ISP: Verizon Fios
- Country of Residence: USA (New York)
- When does the problem occur (always, only during specific times?): 7pm - 1am Est every day.

[Soffker]

Name of ISP: Century Link
Country of Residence: USA (Texas)
- Occurrence: Around 8:00 p.m to 2:00 a.m Central Time every day. Seems like my ISP is throttling FF14 during prime time hours

[kram]

- ISP: Saudi Telecom Company (STC)
- Residence: Saudi Arabia
- Time: always, 7pm - 12am (except Fridays & Saturdays)
- Reference from ISP: Just kept telling me to restart everything

Even though I restart it is still the same.
Everything is ok, general web browsing is ok. I have good result of speedtests.
I can play Dota 2 very well with a ping of 130ms (which is a good ping for me because I'm playing from Saudi to Europe Servers).


What seems to be the problem then?

[Fudien]

Never fails...I get a nice lag spike during Extreme Primals. It happens at other randonm times, but the time when you can't have a slip-up it sure enough does.

ISP: Verizon Fios
Loaction: Tampa, FL
Server: Balmung
Time: Always at the wrong time :-) Seriously, it is worse in the evenings EST
I have opened a ticket with Verizon...

[Fudien]

I just chatted with SE regarding this...I thought you would all appreciate this chat agents response when I mentioned this forum.


Agent Jake M (Listening)


Agent Jake M: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.


Agent Jake M: While I check on your Service Ticket, may I have your first name please?


You: Troy


Agent Jake M: Thanks Troy, I don't know what your ISPs levels mean, but let's investigate the connection


Agent Jake M: Are you playing on PC or Playstation?


You: PC


Agent Jake M: Is the PC you are playing on a wireless or wired connection?


You: Level 3 is the name of the company in Montreal who Verizon picks it up from


You: wired


Agent Jake M: Is anything else wired on the network?


You: this typically occurs in the evening


You: no


Agent Jake M: Did this start after an install or the patch?


You: It has been ongoing. The problem is I everything I do now is end game so one error I am dead


You: I could deal with it in lower content


Agent Jake M: Which error is that?


You: lagging out for 1 -2 seconds


You: during primal extreme fights and Coil


Agent Jake M: Which error was it that you were seeing?


Agent Jake M: 2002? 90000?


You: No it is in game lag]


Agent Jake M: But it never crashes with an error per se?


You: correct


Agent Jake M: Can you go to Google for me and search "What is my public IP?" and confirm XX.XXX.XX.XXXX for me


You: According to Verizon is because of the provider between Verizon and SE


You: this is my work IP.


You: I am at work at the moment


Agent Jake M: Oh, I can't trace home I would imagine


Agent Jake M: You don't know your IP do you?


You: it is dynamic


You: so no


Agent Jake M: Well it would help if we could be at the place because really all I can do is give you some instructions that we cannot test in real time


Agent Jake M: Are you on the west coast?


You: There are 202 pages in the FFXIV forums regarding this


You: http://forum.square-enix.com/ffxiv/t...38#post2369038


You: No one from SE is helping


You: east coast


Agent Jake M: Is it possible for you to contact us from home before 9pm Eastern?


Agent Jake M: It would enable us to do some testing as we go


You: I can, but I would really like SE to comment to all of us in the forums for a resolution


You: this isn't limited to only myself


You: it is a WELL documented problem


Agent Jake M: What you are asking is a bit ridiculous, those people have different ISPs, different firewalls, and different quality of connections


Agent Jake M: I know, I deal with them every day


Agent Jake M: A lot of them don't know what they are doing


Agent Jake M: And aren't really doing anything to fix it


Agent Jake M: Some do, but not all do


Agent Jake M: That is why we ask people to contact us


Agent Jake M: So we can give system specific recommendations


You: lol, ok this will get an interesting response when I post this to the forums


Agent Jake M: Or discuss known issues


You: I will contact you again when I get home.


Agent Jake M: If many people cannot connect, I promise you it is for many reasons


Agent Jake M: We would appreciate that


Agent Jake M: Then I can do some things with you in real time


Agent Jake M: And we can narrow the situation down


You: Okay.


Agent Jake M: We can't know if this is hardware or software until we actually get to the network


Agent Jake M: Are there any different issues I can assist you with right now?


You: its not hardware I can assure. That has been tested


You: No


Agent Jake M: Great, we can start tweaking things when you get home


Agent Jake M: I may catch you on the back end


Agent Jake M: Thank you for visiting the SQUARE ENIX Support Center!

[PEANUT]

Not sure if this is the right forum to post this info in, but I have been getting random disconnections from the game with Error 90000's. Sometimes constantly, sometimes once every half hour. I called my ISP and spoke to a Network Technician who said it's not their problem, it's the games and to call and speak to technical support from my game. I have run dozens of tracerts and get a * * * Request timed out(packet loss) constantly along my ping to the server.

ISP: Verizon FiOS
Location: New York
Server: Excalibur
Time: Every 5 minutes - Once a half hour/hour, but enough to make me tear my hair out!
Reference from ISP Network Technician: No problems found on Verizon's end, should call up and speak to a technical support agent with your game.

Again, I am randomly and almost constantly getting dc'ed with an Error 90000 and the game is becoming un-playable for me. I called and spoke to my ISP and spoke to a Network Technician who said it's not their side, it's the games. Although to me and my research with tracerts it looks like the signal is getting lost or not received on the way to the server. I don't know what to do but put in a ticket with another Verizon Network Technician and hopefully get a second opinion about what is causing this.

ALSO! This have never happened to me before, it just started happening exactly a week ago on Tuesday, August 12th, 2014.