Request for information: ISPs and P2P throttling

[Naanta]

Time Warner Cable
North Carolina, United States

It has been like this from the very first day I started playing which was like 2 months ago.

[Friar_Tuck]

Time Warner Cable
San Diego, CA
Always, worst at peak times

[Skyggles]

Name of ISP: Canal Digital 100/25
- Country of Residence: Norway
- When does the problem occur: Everyday sometime after 16.00 Server time
- Canal Digital ticket number : 01463755

Seems I am usually the only one lagging in party's after this time.
Game is unplayable.

I now have a reply from Canal Digital confirming they might be throttling.
They are requesting details about what ports they should open for the game to run smoother.

Copy/Paste of the e-mail from Canal Digital:
<kundesenter@canaldigital.no>

Hei,
Takk for din henvendelse

Da dette spillet kan benytte P2P porter, som vi i de fleste tilfeller ser på som fildelingsprogrammer, så trenger vi å vite hvem porter dette spillet du spiller bruker?

Når vi mottar dette kan vi sende en sak videre internt og se hva vi får gjort med dette og om vi eventuelt da får åpnet de aktuelle portene.

Avventer tilbakemelding.



Med vennlig hilsen
Canal Digital Kabel-TV AS

Trond A. Johansen
Kundebehandler

As you can read or google translate they are now awaiting my reply with this information before they can proceede to maybe open the ports they are throttling on this game.

I also have a new ticketnumber to be used in subject and or body of reply e-mail.

[ ref:_00DD0qX7t._500D0WmW7w:ref ]

Not sure what the intent is of this thread's OP that he sends this information to our ISP or not, but I have sadly quit playing this game as it was unplayable.

Hope this information can help the other Canal Digital subscribers in the near future.

[Clonolyxn]

ISP : TM Net Streamyx
Country : Malaysia
Time : Doing every dungeon having some lag/spike.

[Axorn]

ISP : Bredbandsbolaget
Country : Sweden
Time : From 6pm to 11pm every day

[Kaiyoko]

Time Warner Cable
United States ( Los Angeles, California )
Time: Always

[Rubbly]

- Name of ISP IINET
- Country of Residence AUSTRALIA
- When does the problem occur (always, only during specific times?) ALWAYS

[Ryvi]

- Comcast
- Chattanooga, TN
- All the time

[AmheliaPond]

ISP: Time Warner Cable
Residence: North Carolina, USA
Occurrence: 5PM - 12AM EST

Requested assistance and higher tier help from support, all I got was a modem reset and then the tech left w/o saying anything.

[Revis]

- Name of ISP: Time Warner Cable
- Country of Residence: USA. Southern California, Los Angeles County
- When does the problem occur (always, only during specific times?): Always....Always.