- Frontier Communications FIOS
- Washington State USA
- Always

I have talked with my ISP, but I don't have a ticket number because there doesn't seem to be a problem with my ISP service. And let's be honest here: considering the overwhelming number and variety of responses in this thread so far, this does not appear to be an ISP related issue. I think it's time SE released a public statement.

This is the second time I've come across a widespread issue with this game (first issue was with billing, error 601) that SE has tried to sweep under the rug by NOT releasing a statement in acknowledgement of the problem. I had to go through a third party support call (UltimatePay) to find a work around. That was after waiting 3 hours to talk to SE support who was completely uninformed and of no help. This was not the support reps fault. It was SE not taking the issue seriously, informing their reps and/or releasing a public statement.

Stop leaving your customers in the dark and putting your support reps in a no-win situation. Own up to your problems and be front facing about dealing with them