Request for information: ISPs and P2P throttling

[LuxLux]

Isp: VTR
Country: Chile
All day since maintenance but specially yesterday and today 9/5/2013.
Lags for 10 seconds, latency like if I was playing in japanese servers ( I'm in Balmung) can't avoid any attacks from primals(hard) now. Getting error 90k every hour, especially when I enter in any instance.

[Dutchbeard]

Soo I called up my isp today and they did a observation on my line. According to them the problem does not lie with either the router nor on their side of the connection leaving only SE's server side that is at fault....

ISP: KPN
Location: the Netherlands
Occurence: all the time game is unplayable for me.

[ReignmakerI]

ISP: RCN
Location: United States (NYC)
Occurence: All the time

[Ricje]

This. I didn't have a single lag issue before the big maintenance.

Country: Netherlands
ISP: KPN
Problems: Lagspikes 24/7

I have had contact with my isp, and they claim to know nothing of this problem.

It's because it's on SE's side, not our ISP. We would've had problems from the start if it was our ISP. It didn't start till the beginning of the week however.

[BarretWallace]

- Name of ISP: Xfinity(Comcast)

- Country of Residence: United States (Chicago, IL)

- When does the problem occur (always, only during specific times?): Occurs primarily in instances (Amdapor Keep and BLM Lv. 45 Quest 'The Voidgate Breathes Gloomy'), at all times; also in heavily populated areas.

- Reference number from your ISP, if you raised this matter with them: I have not contacted them.

[HoshiHimora]

RCN
massachusetts (USA)
Every 5-15 minutes

[Kisuke]

Character: Yoruichi Urahara
World: Excalibur

Name of ISP: Mediacom
Country of Residence: USA (Illinois)
When does the problem occur (always, only during specific times?): It randomly happens, no specific times. Huge lag spikes and sometimes Error 90000 disconnection.

[Dimi]

- RCN
- USA
- Always
- NA

[Olgit]

FOR BT CUSTOMERS - The following was posted on the BT Customer Support site. http://community.bt.com/t5/Other-BB-.../978858/page/7

Hi Guys,

We wanted to update you on the progress of this investigation, as one of you has pointed out that we have been working with Ormuco to try and find out why the traffic is being throttled.

Following some extensive investigation, we’ve identified two IP address ranges, the traffic from these ranges are appearing as encrypted Peer-2-Peer, when it should have been classified as gaming.

Our understanding is that some game vendors occasionally use Peer-2-Peer technology to communicate across networks without realising the impact this might have on customer experience. This would have affected some customers on products like Broadband Option 2, and prior to 13-August customers also on Broadband Option 1 and BT Infinity Option 1.

The good news is that based on what we’ve found in our investigation, we’re making some changes early on Monday morning to re-classify the traffic as gaming. Whilst we expect this to resolve the issue, without live testing we cannot guarantee that this will be the case. We will therefore need gamers to play the game, and to let us know on this thread if this has resolved the issue on Monday, we can then continue investigations should we find that the issue is not resolved.

Thanks

PaddyB
BTCare Community Mod

Short version, possible fix on Monday for BT customers.


<edit> May help other's if these same two are blocking other's ISP's.

[Rimmer]

- Name of ISP: Virgin Media
- Country of Residence: United Kingdom

- When does the problem occur (always, only during specific times?): It has started within the last few days for me. People and mobs warping across the screen, getting hit by aoes when im out of them. I just had it too during fight with Demon Wall in Amdapor keep where when he used repel i got a black screen saying 'Now Loading' then after about 10seconds everything reappeared and i was in the yellow goo.