Request for information: ISPs and P2P throttling

[Alt3r]

ISP: Claro
Country: Santo Doming, Dominican Republic
Time of occurrence: Every time i play, time is not relevant.
What happens: Every 3 to 5 minutes i get a massive freezing lag spike (5 to 8 seconds frozen), was not happening before Wednesday maintenance.

[Anahera]

ISP: Claro
Country: Santo Doming, Dominican Republic
Time of occurrence: Every time i play, time is not relevant.
What happens: Every 3 to 5 minutes i get a massive freezing lag spike (5 to 8 seconds frozen), was not happening before Wednesday maintenance.

Alt3r, I am on the same both with Claro in DR have a 2mb download and 1mb upload it was fine until recently. Now I get aweful lag spikes.

[Xeriam_Darkor]

RCN
USA (Chicago, IL)
Always

[Gerolan]

- Name of ISP - BT (British Telecom)
- Country of Residence - UK
- When does the problem occur (always, only during specific times?) - Every single day since launch during the hours of 6pm and 11pm, the game is completely unplayable, up till now ive white knighted against any criticism of the game, but this beyond ridiculous with no updates, peak time I am able to play, I cant because connection is being throttled. thought I would craft today during it to ease the pain, it took 25minutes to complete an Undyed Cotton Cloth.
Please sort this, I love the game, I love the franchise, but their is only so far that love will cover.
- Reference number from your ISP, if you raised this matter with them

[colantor]

RCN
Boston
All the time, the only thing that makes the game somewhat playable is the fact you can log back in now, but having to log back in every 10 minutes is outrageous.

Square should be embarrassed that no employee has responded to this thread yet

[czarship]

Myself and a few friends in Chicago, IL are experiencing this issue with the cable company RCN (http://rcn.com/chicago/).

The problem has been persistent since late Sunday night (or early Monday morning) of this week. We've been communicating via Google Hangout while we play and notice we experience lag at the exact same time. Interestingly, prior to Sunday night we haven't experienced any issues with lag throughout beta phase 4, early access, and the first six days of release (besides the obvious login issues).

I'm running a ping to what I believe is our server (Cactuar - 199.91.189.31) from work and home. I never lose a packet at work (high speed business class line with a reputable company) but lose an unusual amount from home. Here's a screenshot of pinging the IP ffxiv.exe is connecting to from work (on the left) and home (on the right): http://i.imgur.com/8yOgVeT.png

I should note that my ping to google.com remains uninterrupted throughout the packet loss experienced at home.

We have yet to raise the issue with our ISP as we were previously convinced it wasn't their problem. We'll be logging a ticket with them tonight if it persists.

[br4nd0nh347]

- RCN Philadelphia Metro
- USA
- Mainly Fates, Dungeons, Cities, Chocobo, Teleporting
- No reference number yet, but if I could do something, please let me know. I will call them and tell them what they should let by or who to contact.
- I have 50Mb Download 15+Mb up (I don't remember the exact amount of this one) 1 computer, 1 person, 1 account.

[Mirrage]

-RCN Lehigh Valley, PA
-USA

-Was working fine before Sunday, minus the login issues. After Sunday, just 90k errors usually between 10-30 minutes after logging in. Seems to happen most during Fates, but for the most part it seems to happen randomly.

- no reference number yet

[IronSoup]

- Name of ISP
Videotron

- Country of Residence
Montreal, Canada

- When does the problem occur (always, only during specific times?)
Always... since September 2nd (no issues before that)

[Lytir]

Name of ISP: Virgin Media
Country of Residence: UK
When does the problem occur (always, only during specific times?): Always
Reference number from your ISP, if you raised this matter with them: I have not done this.

Hope it helps