Request for information: ISPs and P2P throttling

[Satoichi]

- Name of ISP
Claro
- Country of Residence
Dominican Republic
- When does the problem occur (always, only during specific times?)
9 am to 11 pm EST
- Reference number from your ISP, if you raised this matter with them
Tried, but their reps are incredibly bad for dealing with stuff like this and just wanted to charge me to send a tech to my home.

[TobyTumnus]

BT
UK
Every evening normally after 19:00 BST

Login/congestion problems seemingly resolved but lag as bad as ever - 20:00 BST just taken 5 minutes for Protect to take effect

Any chance of an update to this apparent P2P throttling issue without me having to resort to phoning British Telecom for the fifth time to end up being told categorically that BT do not do this even on older contracts despite my evidence to the contrary and their own forums

[Ricje]

Any of you tried any Japan server? i have same problems like you on EU server but no lag at all on Titan (Japan serveR).

After reading this I decided to make a character on a Japanese server. Same result as you. No problems for me either.
If the Japanese server is in Japan then the problem that's bothering us is either, as you and I both stated, server related therefor on SE's side (as we all started having problems since the beginning of September without issues prior to that) or something changed in the route to the server which is causing problems for us.
What's weird about this is that some ISPs (friends in Belgium have a variety of ISPs, none of them have any problems) are getting bad results a long the route due to whatever reasons but that doesn't change the fact that it started this month without any problems in August.
Wasn't there a maintenance at the end of August? Maybe they changed something that's causing this and changing back whatever they messed up would solve it.

So is definitely a problem with EU/NA data center

Partially agree (see above).

Only thing we can do now is hope they find the culprit and fix it ASAP.

[Lollerblades]

This is getting pathetic now. Is there no answer to this problem yet ? The game is unplayable.

I can play fine ins JP sever. Come 7pm I'm stuffed if I want to do anything on the NA/EU.

[Solracorte]

Im living in colombia and having the same issues

Country: Colombia
ISP: Claro
Time: All the time, while I'm logged on

[illandhil]

ISP: Comcast
Country: United States
Occurance: Always
Reference: None

[ReignmakerI]

Name of ISP: RCN
Country/City: United States, New York City
When does the problem occur: Upon every login. Usually approximately 20 to 30 minutes after I login, I am also experiencing heavy lag before receiving an error code 9000.
Did not raise the matter with my ISP, because before the September 3rd patch, I had not received this error once.

Thank you ahead of time for looking into this matter for me!

[Runalong]

I'm trying to be patient about this but it's becoming increasingly frustrating not being able to play the game because the lag is so bad. I've friends playing this game who aren't with BT are they are shooting ahead in levels when they ask me what level I'm at all I can do is shrug and tell them I'm at the same level I was a week ago.

Are SE going to award those players subject to these lag issues additional trial times to compensate for the continued inability to play the game following the server load issue being resolved?

[ryan92084]

Backstory
ISP: RCN (philly metro area)
Started: ~1:30am EDT September 2nd
Problems: interment heavy lag spikes where Receiving goes to 0(R:0). Often leads to disconnects
Methodology: used the script outlined http://forum.square-enix.com/ffxiv/t...=1#post1109184

Results

First I ran ~90 minutes of tracert to the login server a clean one (omitting first 4 steps) looks like the following

5 16 ms 14 ms 12 ms 207.172.19.225
6 12 ms 13 ms 13 ms 207.172.19.205
7 16 ms 17 ms 14 ms 206.126.236.19
8 61 ms 38 ms 35 ms 89.149.185.41
9 27 ms 28 ms 26 ms 173.241.130.106
10 28 ms 28 ms 26 ms 67.205.127.82
11 26 ms 27 ms 26 ms 72.55.128.44
12 25 ms 26 ms 30 ms 184.107.107.176

This tracert ran 184 times meaning each step received 552 pings. Hops 3,4,5,6,9,10,11 never failed. The 7th failed 16 times, 8th failed 14 times and the 12th failed a single time.


Then I thought pinging the login server wasn't going to tell me a whole lot so I went for a server instead ( I believe this particular one is leviathan)
Test ran 181 times for 543 pings per hop. Healthy tracert looks like

5 14 ms 14 ms 13 ms 207.172.19.11
6 13 ms 15 ms 13 ms 207.172.19.9
7 15 ms 15 ms 22 ms 206.126.236.19
8 69 ms 34 ms 35 ms 89.149.185.41
9 36 ms 36 ms 37 ms 216.221.156.110
10 40 ms 38 ms 38 ms 192.34.76.2
11 39 ms 39 ms 40 ms 199.91.189.234
12 39 ms 38 ms 40 ms 199.91.189.21

This time I ran into a lot more hangs. hop 3,4,5,6 were still all clean however 7 had twenty fails, 8 had four, 9 had ten, 10 had eleven fails, 11 had three fails and 12 had eight fails. Also these fails were more clustered (getting 2 in a row).

Conclusion
This is beyond me but I'd certainly be looking into 206.126.236.19 as a potential problem spot. Please do try this on your own and hopefully we can narrow down issue a bit.

184.107.107.176_________1 fail/552
199.91.189.234__________3 fail/543
199.91.189.21___________8 fail/543
216.221.156.110_________10 fail/543
192.34.76.2_____________11 fail/543
89.149.185.41___________18 fail/1095
206.126.236.19__________36 fail/1095

total___________________87 fails
Also while typing this I did a simple ping test(leviathan server) 500 times and had a failure rate of 3%

[TobyTumnus]

Any of you tried any Japan server? i have same problems like you on EU server but no lag at all on Titan (Japan serveR).
So is definitely a problem with EU/NA data center, there is something (router/server/switch/something) which drop packets for us... arround 5% loss during 30 mins of monitoring.

Just created a new character on Titan also and so far no problems. Also tried a character on a NA server (Midgardsormr) and for the majority of the 20 minutes I was on then no issues, although the delay in actions did kick in latterly although nothing like the EU lag and was quickly over - Edit[22:10 BST] now getting lag on NA server also.

So tried a character on Phoenix (EU), initially seemed ok but after a short while, 5 minutes or so, the lag was back. Tried another on Raknarok and again seemed ok to begin with but when using Return, character was left hanging in mid air for a minute or two before eventually reappearing at the home point, although only after having another minute or two with no character on screen.

However it is much worse for my main character on Cerberus. Tried it again and instantly the lag is there and this time 5 to 10 minutes to change a gear set - unbelievable.

This surely can't be that difficult to resolve.