Request for information: ISPs and P2P throttling

[YarozeX]

I did a ping test while playing the game tonight. Every time I lagged out I dropped 2-3 pings in a row. 5% ping loss is unplayable game experience.

Again my connection is as follows

NTT/OCS Fiber
Yokosuka Japan
Connection to US/NA Server Gilgamesh.

[KatyaKazanova]

It seems obvious that OCN NTT internet in Japan has issues. Like 90% of the replies in this thread are about 3 specific ISP's and that is one of them.

It may only be connecting to US servers, but please, Square Enix, fix this ASAP!

[Blacklash]

im tired to try this game going back to lol til the fix this shit hope i get my 30 day back mayb i dont sub anymore

[Brickshouse]

ISP:- BT (British Telecomunications ltd.) Unlimited broadband account (contract before Feb 2013)

Server Balmung
Character Brickshouse Jarre

Times throttled:- 7pm-midnight BST (GMT+1)
Sending goes to 0, receiving is always low to 0 Can't attack anything, it totally lags out, can't select NCP's teleporting I hang in mid air for 10 minutes before it finally puts me in a destination where it takes 10+ mintues before I can move again. Bascially its unplayable. I work full tiem and cutrrently having to rearrange hours so I can at least have a couple of hours in the morning.

1017 asside when I am playing its ok then 7pm hits and wham. Massive change and I have to quit for the night.

[Ricje]

It's gotten worse. Before I wasn't getting kicked out and I just got my first 90000 (connection lost).
Tried to log back in and got slapped around with a 3102 (still logged into the game).
As said in my first post here:
ISP: KPN
Country: the Netherlands
Occuring: Always, started on monday 2 September.

As I also mentioned before, worked perfectly fine before monday so it's not on our end. YOU messed something up during your maintenance around that timeframe resulting in problems for some players.
I've already cancelled my initial subscription as I want to enjoy the game, which at the moment I can't because whenever I do a dungeon and get these ridiculous spikes I have a chance of ruining it for other people.
How about you make it your top priority to solve this problem?

The 7 day trial you gave us does absolutely nothing for us until the problem has been fixed.

EDIT: 15 minutes later, 3102 is still preventing me from playing.
9 hour maintenance OP.. Better buff techies.

[Justintime]

ISP: Rds-Rcs
Country: Romania
Occuring: Allways, started on monday September 2.

I could actually log in and do some Duty stuff, but it is really sketchy because of the lag and i got 90k error couple of times, had a hard time log in. It pretty much ruins the game sadly for those who have this kind of lag. If you are a healer or tank you can not do anything basically maybe wonder around the world... but it still lags it is annoying like hell.

[BlossomRose]

Videotron, Canada, always happening since about 48 hours ago.

[Dutchbeard]

Well you dun gone and have goofed it up with this "maintenance"

logged in INSANE effing lag, got booted out with a 90K error now am stuck with a 3102 error.
so here goes once again!

ISP: KPN
Country: The Netherlands
Occuring: all the frikking time starting sunday late around 23:00 gmt+1

Can't level up my professions (10 seconds lag waits on actions makes it very unenjoyable) Can't run any instances without 30 second lagspikes can't level up with my free company mates. Bassicly can't enjoy the game at the moment and that is if I can log in at all between the 90K.3102 and "unable to obtain NA/EU server list" crap. Very frustrating and Saddening because when I was able to play your game lag free I found it to be a very enjoyable game but right now it's wasting my free trial period with these stupid issues.

Worse of all, Why has there not been any continued communication on your part on this isssue? We as customers would like to be acknowledged that you recognize our complaints and are ACTIVELY working towards a solution.

[gigi_frana]

It's gotten worse. Before I wasn't getting kicked out and I just got my first 90000 (connection lost).
Tried to log back in and got slapped around with a 3102 (still logged into the game).

same here.
After ~30 mins I can log back in, but same lag, same 90k error after a time.

Totally unplayable.

[Yoruichi4478]

- Name of ISP - ISP is Charter.
- Country of Residence - USA
- When does the problem occur (always, only during specific times?) - randomly for me but the lengthy kicks leading up to the perma 3102 I'm now stuck with is usually around 8:45am Central US Time.
- Reference number from your ISP, if you raised this matter with them - I haven't as this is something you guys fixed when my sister had the same problem. I can't find Live Help like she did to even get it fixed. Still missing my help for the pre-order code I got with my game for the wrong region too.