Request for information: ISPs and P2P throttling

[tjharlow]

Here is the reply I got back from Optimum Online on Long Island, New York
_______________________________________________________________________
Optimum.net

From: Omar H.
Sent: 09/16/2013 09:32 AM
To: (omitted)

Hello, thanks for the email.

I have ran a couple of tests and I am showing that your modem is online, your signals are ideal, there is no loss of data to the modem and there are no outages in your area. I would recommend bypassing any 3rd party equipment such as a router/firewall/switch/hub you may have attached to the modem and connect your computer directly to the modem.. This will take any of those equipments out of the picture completely and give a better idea of what is causing the issue. Unfortunately this is beyond our scope of support here at Optimum. If the issue persist you will need to contact Sony support to further assist you with this issue.

Should you have any further questions or concerns, please reply to this email or use one of the many ways to contact us. We are available 24 hours per day, seven days per week for your convenience.

Thank you for choosing Optimum,

Omar
____________________________________________________________________

From: (omitted)
Sent: 09/16/2013 09:22 AM
To: Optimum Customer Support

I play a new online game from Sony called Final Fantasy XIV: A Realm Reborn. A common issue it seems with this game and many ISPs is that the ISP is treating this game like Peer to Peer software instead of a Massive Multiplayer Online (MMO) game. Inside the game because the ISP is viewing it as a P2P the game will randomly freeze and become unplayable.

Is there a way to change this program in your system to register as a game instead of P2P so the throttling stops? Or is there some way I can do something on my end to bypass that?

Thanks,

Tj Harlow

[Ashe_blake]

- Name of ISP: Free
- Country: France
- Occurance: from 18:00 to 1:00 during week and all the time the during weekend.

[Dremic]

ISP : Cox communications
Country : USA, Nevada
Always in Dungeons

[J3ff]

ISP: Comcast
Country: US
Occurence: Always now. Been unplayable for the last week. Everything up until this point has been great, no lag, no connection errors. Comcast insists that this isn't their problem and that they do not throttle any signal being sent to their customers. Please help SE... I will ride this out until my free time expires but will be forced to unsubscribe if I can't play.

[omgdmp]

- Name of ISP: Telenet
- Country of Residence: Belgium
During dungeons mostly

[sparkamatron]

- Name of ISP: BT
- Country of Residence: England
Dungeons have been running on high ping over the past week or so, tonight after 2030 I've been experiencing receiving of up to 15,000 and a lag of 5-10 seconds when executing actions

Ping test receives 25ms Ping, 50mb down and 20mb up whilst the client is open and running painfully slow.

[Devils_Lawyer]

- Bredbandsbolaget
- Sweden
- From start only slight delay and only in instances, for the past 2 days massive lag almost everywhere during USA afternoons (generally peak hours).

[Songweaver]

- Bredbandsbolaget
- Sweden
- Been having problems on and off since Early Access. During peak hours (8pm-10pm CET) is the worst, get lagspikes ranging from 1-30 seconds.


No problems in any other games or to any other online services.

[Nekhii]

- Bredbandsbolaget
- Stockholm Sweden
- Been having problems on and off since Early Access. During peak hours (8pm-10pm CET) is the worst, get lagspikes ranging from 1-30 seconds.

[SionDurant]

I called technical support for FFXIV and the guy who answered was very nice, but he acted as if Latency was TOTALLY unheard of on FFXIV, and he even tried to tell me I needed to upgrade my Nvidia 560 TI.

Please put real tickets in for this, SE is dropping the ball on us and sweeping this under a rug.

Open a ticket at the support site, and then call the number below! Do not stop posting about the issue until SE acknowledges. We're being had for our money!

Call:
858-790-7529


WOW!!! YOUR SUPPORT PERSON JUST ENDED THE CALL WITH ME SAYING HE WAS -ON THE PHONE TOO LONG-!!!!! WOOOOOOOOOOOOOW!!!

You guys are really something.