Request for information: ISPs and P2P throttling

[Shipa]

ISP: Bredbandsbolaget
Country: Sweden
Time: Started today at around 5 PM, people skipping around and I'm having a 5-10 second delay on ANYTHING I do. Please fix this as this is gamebreaking.

Same as quoted!

[Scara]

- Name of ISP : Orange (EE)
- Country of Residence: United Kingdom
- Time : Always, Between 6:00 PM and 12/1 AM Since beta 4

[FFVII_CID]

ISP - BT

Country - Wales, UK

When does the problem occur - Every evening between the hours of 7pm - 11pm it always returns to normal at 11pm. Some days it does not start happening until 9 or 10pm but I believe this may be because BT will only throttle when the service is busy, and some days are more busy than others.


I have tested, and confirmed using multiple pc's and on 2 separate BT phone lines, and can confirm the issue can be "fixed" by using VPN so I think this proves that throttling is causing this issue.

[flerpo]

ISP: Bredbandsbolaget
Country: Sweden
Time: Started today at around 5 PM, people skipping around and I'm having a 5-10 second delay on ANYTHING I do. Please fix this as this is gamebreaking.

Same here... 22% packetloss....

[Mandaofheaven]

Name : Shinn Asuka
Residence : Canada
Occurance : Always

the client also also asks me for registration code, however it said the code has been registered

[Tsuroku]

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

Time Warner Cable
United States - Central Texas
Always occurs

[Brobotnik]

ISP: Virgin Media
Country: UK
Time: Always, since early access

[Pajru]

ISP: Bredbandsbolaget
Country: Sweden
Time: Started today at around 5 PM, people skipping around and I'm having a 5-10 second delay on ANYTHING I do. Please fix this as this is gamebreaking.

Same as above~

[Mandaofheaven]

is that everyone has this problem right now ? cant even open the game client?

[emmgee]

Verizon Fios
USA northern virginia
Always - however in Beta 3 this did not happen and in Beta 4 only occasionally.

I have switched to using a vpn service to get around this problem.