Request for information: ISPs and P2P throttling

[KaiKatzchen]

Name: Rop'pi Shion
Server: Hyperion
Are: Virginia, USA
ISP: Verizon FIOS 75/35

I just started getting this today... major lag, then everything freezes, then 90000 errors kicking me off twice while on dungeon then also while I was running around grid. In most cases I got on within a few minutes. Many of my LS mates have said it is happening to them as well.

[Luso]

Character: Chuchu Fever
World: Excalibur
ISP: NTT
Country: Tokyo, Japan
Occurrence: Always

Been happening since 09/02/2013

[ArkNova]

Comcast
USA
Every time I get on.
Never had this issue until your last maintenance when you guys tried to fix all the other issues that's plaguing the game.

[bon3s]

- Name of ISP: RCN
- Country of Residence: USA, Waltham MA
- When does the problem occur: Every 5 minutes, dungeons almost unplayable, fates hard to play
- Reference number from your ISP, if you raised this matter with them: None


has anyone called RCN? What did they tell you? Is this something that can be fixed? Please help us SE!!!!

[YarozeX]

Hello everyone,

Since launching this thread, we've been collecting all the information you've been posting about your various ISPs so that we can work with them to resolve these issues. Remember, please include all of the information requested in the original post so we can best help.



Thank you for your patience on this concern, and please continue to post your information if you continue to run into difficulties with your connection while playing the game.

Hvinire,

Maybe we are talking about 2 different issues in this thread and this thread has got off track from the original subject. But what most of, if not all (minus the non-believers), are experiencing is NOT related to our ISP's. I have contacted my ISP (NTT/OCN Fiber) and they do not throttle P2P even if it was the case. So that doesn't explain why the router connected to your guys router is messing up while EVERY other router is pinging just fine within the network. This is while I am not even in the game. And we all know PING is NOT a P2P connection. I have been pinging the heck out of all these routers from me to the NA/EU servers, with only that specific router, your router, and servers loosing any kind of packet loss. Please check your router and get in contact with Ormuco and fix this issue.

My speed test results.
This is me to Tokyo

This is me to Montreal


Below is my data to prove is in NOT our ISP's for just 1 day of testing.

This is the router 2 hops from your router

Ping statistics for 38.122.42.34:
Packets: Sent = 73085, Received = 72979, Lost = 106 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 194ms, Maximum = 2757ms, Average = 213ms

This one is connected to your router. Just 1 hop away.

Ping statistics for 192.34.76.2:
Packets: Sent = 60164, Received = 56799, Lost = 3365 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 207ms, Maximum = 2666ms, Average = 231ms

This is your router.

Ping statistics for 199.91.189.39:
Packets: Sent = 59801, Received = 56559, Lost = 3242 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 179ms, Maximum = 2759ms, Average = 213ms

This is Gilgamesh server

Ping statistics for 199.91.189.234:
Packets: Sent = 59618, Received = 56393, Lost = 3225 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 177ms, Maximum = 2753ms, Average = 217ms

Lost = 106 (0% loss),
Lost = 3365 (5% loss),
Lost = 3225 (5% loss)
Lost = 3242 (5% loss)

See any patterns??

[Psycobetty]

Last night has been the first time I have been able to play without these issues. Logged in at 20:00 to be shocked that I was not lagging. Went round various zones where I have hit the error 90000 but it was perfectly fine. Will see what tonight brings

[bon3s]

apparently with the program Spotflux (vpn) all my lag is gone and I am able to play. So far it's been about 10-15 minutes but I haven't had any disconnect or lag. try it out and let me know

RCN: Waltham, MA

Edit: I think Spotflux redirects your traffic so we can skip over the bad hop from Ti or whatever. This might be a solution guys!

[ProfessorRainbow]

apparently with the program Spotflux (vpn) all my lag is gone and I am able to play. So far it's been about 10-15 minutes but I haven't had any disconnect or lag. try it out and let me know

RCN: Waltham, MA

Edit: I think Spotflux redirects your traffic so we can skip over the bad hop from Ti or whatever. This might be a solution guys!

Sadly it isn't a fix to the real problem. Spotflux does work. it lets you play the game but i shouldn't have to use other softwear to play ff14. thanks for posting the info on the work around but i am still holding out for a real fix. also Spotflux doesn't allow you to use Ventrilo or Team Speak

[Curjos]

- BT
- UK
- Every day between around 6-11pm BST

[Minzy]

ISP : Free
Country : France
Lags occur especially in the evening 6-12pm