Request for information: ISPs and P2P throttling

[-Aleth-]

Name of ISP: BT
Country: UK/Wales
Time: Worst from 6pm to 12am or any crowded area ( >4 players in vicinity). Everyday.

[Bontenmaru]

Nothing changed after the maintenance
Anyone with ps3 is having this problem or it is pc only?

[ripnfly]

NTT under OCN isp
JAPAN
ALWAYS

Said everyone was ok on their end my account had no problems.

This is pathetic I want a month free for this. I LIVE IN JAPAN FOR GODS SAKE AND YOU NEVER CALLED NTT ARE YOU KIDDING ME!!!!

[ripnfly]

NTT - OCN
JAPAN
ALWAYS




Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

[Luso]

- Name of ISP: NTT
- Country of Residence: Japan
- When does the problem occur (always, only during specific times?): Always (since 09/02/2013)

[iGently]

Videotron
Quebec (Canada)
Always

[Khrey]

SE could say something about that because is really annoying.
Maybe opening some ports or some trick to improve this issue, sometimes is unplayable and we need something to play well

[Wastward]

- Name of ISP: Videotron
- Country of Residence: Quebec (Canada)
- When does the problem occur (always, only during specific times?): Always, since 09/02/2013, 07:00 EST

[Blacklash]

i just want a fix ETA on this say something SE today tomorrow ?mayb never? say something dam 4 day cant do nothing in the game

[Shioban]

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

ISP : British Telecommunications

Country: United Kingdom (Northern Ireland region branch may differ because of this)

Problem: The issue occurs at EXACTLY 7:00PM until 11:00PM, every-day. Being anywhere outside of an instance causes the throttle to kick in leaving full 2-3 minute delays on returns/sends to the server, where talking to example; Talking to an NPC would take 2-3 minute for the right-click to register, then a further 2-3 for the dialogue, then a further 2-3 to accept. You get the idea.

Attempted fix: I called BT personally to ask about forwarding the ports used for the BETA, which proved unsuccessful as they said they were 'untrained' on dealing with the matter for technical support, so the issue went unresolved.


~If you could get BT to relieve this throttle where it shouldn't exist I'd be very greatfull.