Request for information: ISPs and P2P throttling

[SyrenKhan]

joining suggestion

at 5:55 pm PST

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 2 ms 2 ms 3 ms Wireless_Broadband_Router.home [000.000.0.0]
2 5 ms 5 ms 6 ms L100.LSANCA-VFTTP-92.verizon-gni.net [173.51.43.
1]
3 9 ms 11 ms 11 ms G0-9-3-2.LSANCA-LCR-22.verizon-gni.net [130.81.1
85.10]
4 * * * Request timed out.
5 12 ms 8 ms 10 ms 0.ae6.BR1.LAX15.ALTER.NET [140.222.225.137]
6 7 ms 7 ms 10 ms ae6.edge1.LosAngeles9.level3.net [4.68.62.169]
7 98 ms 93 ms 93 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 94 ms 93 ms 93 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

9 93 ms 93 ms 93 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 113 ms 93 ms 90 ms 192.34.76.10
11 94 ms 100 ms 111 ms 199.91.189.242
12 91 ms 90 ms 90 ms 199.91.189.30

[Padders]

- Name of ISP : Telstra
- Country of Residence : Australia, SA
- When does the problem occur : During Japan server peak hours

[frendy]

- Name of ISP : Bouygues Telecom
- Country of Residence : France
- When does the problem occur : always since 1/08/2015 nothing before that

[VagrantTarupunter]

Name of ISP Verizon FIOS
- Country of Residence New York, USA
- When does the problem occur (always, only during specific times?) Usually during the evening hours in EST.

[Kalam]

Name of ISP: CenturyLink
Country of residence: Virginia, USA
Occurring lag all day (always)

[Buttons]

Name of ISP: Unitymedia
Country of residence: Frankfurt, Germany
Occurring lag: all day for the past two weeks.

The game will randomly freeze and then fast forward 3 seconds later making it almost impossible to play. I never had this issue before but for the past one and a half weeks it's been unbearable.

[Morphic224]

ISP:BT
Country:Nothern Ireland
Type: Constant delay, everything I try to attempt to avoid or active has at least a 0.5-1.0 second delay not matter what I do or what time of day I play at.

I saw a thread about this two years back and with heavensward they promised upgraded servers and am very sad to say they did not deliver. I have attempted on multiple occasions to correct this issue on my end but everything is green.

[Raist]

ISP:BT
Country:Nothern Ireland
Type: Constant delay, everything I try to attempt to avoid or active has at least a 0.5-1.0 second delay not matter what I do or what time of day I play at.

I saw a thread about this two years back and with heavensward they promised upgraded servers and am very sad to say they did not deliver. I have attempted on multiple occasions to correct this issue on my end but everything is green.

Just pulled them up on the downdetecter.com site, and followed links for their social media and support site. Looks like BT has been having a lot of issues in general lately. London has been knackered up bad this past week (they made announcements about investigating issues with sites not loading and such). Note that London is home to major exchanges---strong chance you may be sent there to get on transit to the your server's region. They've been getting complaints on Twitter and Facebook for a while now... and their own forums have lots of complaints about the quality of connections and such.

You may want to go through your ISP's support options to see if something is up. BT found issues roughly a year ago with routing and they made changes to address them...not unreasonable to expect they will be open to investigating things again. You may find you fair better with online support methods than the phone though. If they want to know some addresses for investigation, give them the lobby services addresses so you can be sure they are testing known and active services:

Canada:
neolobby02.ffxiv.com
neolobby04.ffxiv.com
neolobby06.ffxiv.com

Japan:
neolobby01.ffxiv.com
neolobby03.ffxiv.com
neolobby05.ffxiv.com


Some of you guys posting from other ISP's may want to check to see if there is a page for your ISP on the downdetector.com companies page. The main site is for North America, but at the bottom of the page they provide links that focus on specific regions like the UK, Australia etc. These pages will usually have social media feeds, possibly outage maps, and links to the support sites for lots of services on the internet--not just ISP's, but also content services like Netflix, Hulu, PSN, XBL, etc. and even things like ebay, banking services...even some specific game services as well.

[Morphic224]

Just pulled them up on the downdetecter.com site, and followed links for their social media and support site. Looks like BT has been having a lot of issues in general lately. London has been knackered up bad this past week (they made announcements about investigating issues with sites not loading and such). Note that London is home to major exchanges---strong chance you may be sent there to get on transit to the your server's region. They've been getting complaints on Twitter and Facebook for a while now... and their own forums have lots of complaints about the quality of connections and such.

You may want to go through your ISP's support options to see if something is up. BT found issues roughly a year ago with routing and they made changes to address them...not unreasonable to expect they will be open to investigating things again. You may find you fair better with online support methods than the phone though. If they want to know some addresses for investigation, give them the lobby services addresses so you can be sure they are testing known and active services:

Canada:
neolobby02.ffxiv.com
neolobby04.ffxiv.com
neolobby06.ffxiv.com

Japan:
neolobby01.ffxiv.com
neolobby03.ffxiv.com
neolobby05.ffxiv.com


Some of you guys posting from other ISP's may want to check to see if there is a page for your ISP on the downdetector.com companies page. The main site is for North America, but at the bottom of the page they provide links that focus on specific regions like the UK, Australia etc. These pages will usually have social media feeds, possibly outage maps, and links to the support sites for lots of services on the internet--not just ISP's, but also content services like Netflix, Hulu, PSN, XBL, etc. and even things like ebay, banking services...even some specific game services as well.

I will certainly give this a look into but I've had this issue since release. Drives me up the wall when I get blamed for dying to aoe crap when there's a lot of the times it was due to this delay that I got shafted.

[Judge_Xero]

- Name of ISP - Cogeco Internet (Cable)
- Country of Residence - Canada
- When does the problem occur (always, only during specific times?) Always