Request for information: ISPs and P2P throttling

[Lolopika]

- Libero
- Italy
- As soon as I log in (sometimes it freezes twice in a row) and a few times randomly during play

[misterdapi]

Just forwarded this off to scustomer@roadrunner.com ATTN: Dave because they are asking everyone in SoCal to submit their trace routes to that address and person

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert 199.91.189.35

Tracing route to 199.91.189.35 over a maximum of 30 hops

  1     8 ms     8 ms     9 ms  R6300|DD-WRT [192.168.1.1]
  2    48 ms    38 ms    29 ms  cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
  3    14 ms    18 ms    19 ms  tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
  4    25 ms    18 ms    24 ms  tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
  5    29 ms    17 ms    29 ms  agg21.lsancarc01r.socal.rr.com [72.129.5.0]
  6    26 ms    28 ms    22 ms  107.14.19.32
  7    25 ms    14 ms    21 ms  107.14.19.138
  8    29 ms    31 ms    33 ms  66.109.9.122
  9   107 ms   108 ms    98 ms  vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190
]
 10    93 ms    99 ms   108 ms  ae-82-82.ebr2.losangeles1.level3.net [4.69.137.2
5]
 11    97 ms   106 ms    92 ms  ae-3-3.ebr3.dallas1.level3.net [4.69.132.78]
 12    98 ms    88 ms    98 ms  ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

 13   105 ms    98 ms    98 ms  ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]

 14   103 ms   108 ms   108 ms  ae-14-14.ebr2.chicago2.level3.net [4.69.151.117]

 15    96 ms   102 ms    95 ms  ae-5-5.ebr2.chicago1.level3.net [4.69.140.193]
 16    99 ms   108 ms   108 ms  ae-1-100.ebr1.chicago1.level3.net [4.69.151.177]

 17    93 ms    99 ms    98 ms  ae-10-10.car2.montreal2.level3.net [4.69.153.86]

 18    90 ms    97 ms    99 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 19    97 ms    98 ms   108 ms  192.34.76.10
 20  1257 ms  1328 ms  1308 ms  199.91.189.242
 21   115 ms   118 ms   105 ms  199.91.189.35

Trace complete.

C:\Windows\System32>Just got hard disconnected about 2 minutes ago and just now.
 Knocked off the game, gmil, google drive, Couldn't get to the modem in time to
see if it was knocked off or not
'Just' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>tracert 199.91.189.35

Tracing route to 199.91.189.35 over a maximum of 30 hops

  1     8 ms     3 ms     4 ms  R6300|DD-WRT [192.168.1.1]
  2    48 ms    38 ms    37 ms  cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
  3    14 ms    18 ms    18 ms  tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
  4    23 ms    15 ms    17 ms  tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
  5    17 ms    29 ms    28 ms  agg21.lsancarc01r.socal.rr.com [72.129.5.0]
  6    23 ms    28 ms    28 ms  107.14.19.32
  7    21 ms    24 ms    12 ms  107.14.19.138
  8    36 ms    38 ms    38 ms  66.109.9.122
  9     *       97 ms   105 ms  vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190
]
 10    92 ms    98 ms     *     ae-82-82.ebr2.losangeles1.level3.net [4.69.137.2
5]
 11    95 ms     *       96 ms  ae-3-3.ebr3.dallas1.level3.net [4.69.132.78]
 12    92 ms    98 ms    98 ms  ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

 13   103 ms   105 ms   101 ms  ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]

 14   106 ms   108 ms   106 ms  ae-14-14.ebr2.chicago2.level3.net [4.69.151.117]

 15    92 ms    99 ms    98 ms  ae-5-5.ebr2.chicago1.level3.net [4.69.140.193]
 16   103 ms   108 ms   108 ms  ae-1-100.ebr1.chicago1.level3.net [4.69.151.177]

 17    93 ms    98 ms     *     ae-10-10.car2.montreal2.level3.net [4.69.153.86]

 18    94 ms    98 ms    91 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 19    91 ms    90 ms   108 ms  192.34.76.10
 20  1311 ms  1268 ms  1208 ms  199.91.189.242
 21   104 ms   112 ms   113 ms  199.91.189.35

Trace complete.

C:\Windows\System32>Running another @ 6:27pm pacific while on the phone with tec
h support to see if they can see something. Speaking to smeone named Rob in Tech
 Support.
'Running' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>tracert 199.91.189.35

Tracing route to 199.91.189.35 over a maximum of 30 hops

  1     5 ms     8 ms     9 ms  R6300|DD-WRT [192.168.1.1]
  2    45 ms    27 ms    38 ms  cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
  3    13 ms    18 ms    38 ms  tge7-2.covncafi01h.socal.rr.com [76.166.2.193]
  4    24 ms    28 ms    29 ms  tge0-9-0-9.ontrcacp01r.socal.rr.com [72.129.6.16
2]
  5    17 ms    22 ms    16 ms  agg21.lsancarc01r.socal.rr.com [72.129.5.0]
  6    29 ms    18 ms    29 ms  107.14.19.32
  7    13 ms    28 ms    18 ms  107.14.19.138
  8    31 ms    68 ms    39 ms  66.109.9.122
  9   103 ms   104 ms   103 ms  vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190
]
 10    98 ms    99 ms    98 ms  ae-82-82.ebr2.losangeles1.level3.net [4.69.137.2
5]
 11    93 ms    98 ms    99 ms  ae-3-3.ebr3.dallas1.level3.net [4.69.132.78]
 12    94 ms    98 ms    99 ms  ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

 13   104 ms   108 ms   108 ms  ae-81-81.ebr1.Dallas1.Level3.net [4.69.151.150]

 14    97 ms   109 ms   108 ms  ae-14-14.ebr2.chicago2.level3.net [4.69.151.117]

 15    92 ms    98 ms    99 ms  ae-5-5.ebr2.chicago1.level3.net [4.69.140.193]
 16   104 ms   108 ms   108 ms  ae-1-100.ebr1.chicago1.level3.net [4.69.151.177]

 17     *       99 ms     *     ae-10-10.car2.montreal2.level3.net [4.69.153.86]

 18    97 ms    98 ms    95 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 19   103 ms    98 ms    98 ms  192.34.76.10
 20  1263 ms  1339 ms  1308 ms  199.91.189.242
 21   117 ms   118 ms   109 ms  199.91.189.35

Trace complete.

C:\Windows\System32>
C:\Windows\System32>

The lag on Square's end if off the charts wtf

Time Warner on the phone and they are perplexed and escalating this as well. Please send your trace routes to scustomer@roadrunner.com

[Dentalplan]

Time Warner Cable
Southern California
Game is usually fine, but at least a few times a week the lag is so bad the game becomes unplayable. This usually seems to occur in the evening and when it does it takes several seconds to accomplish any action.

[10Club]

Time Warner Cable
California
Random lag throughout various times of the day. Takes seconds before my action occurs and makes combat difficult and very frustrating.

[Elliot_Reid]

-Name of ISP: OnLime.
-Country of Residence: Russian Federation.
-When does the problem occur: Lags began after 2.1. Mostly at evening, but sometimes it occurs earlier.

[Seifer92]

Country: Italy
ISP Fastweb
Frequency: in the evening and some random lag and delay between client and server.

[Aethaeryn]

Time Warner Cable
Buffalo, New York, USA
Usually during the afternoon/evening, but usually it's better around like 1-2am and occasionally is fine during the day too. It's been getting worse pretty much every week. Before it was little 1-second spikes that were manageable, but now I've started getting 5-10 second spikes that typically 90k me shortly after. This is the ONLY game where I have these sorts of issues.

[misterdapi]

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert 199.91.189.25

Tracing route to 199.91.189.25 over a maximum of 30 hops

1     4 ms     7 ms    10 ms  R6300|DD-WRT [192.168.1.1]
  2     *        *       34 ms  cpe-75-85-32-1.socal.res.rr.com [75.85.32.1]
  3     *        *        *     Request timed out.
  4    23 ms    27 ms    28 ms  tge0-9-0-8.ontrcacp01r.socal.rr.com [72.129.6.16
0]
  5    18 ms    23 ms    28 ms  agg21.lsancarc01r.socal.rr.com [72.129.5.0]
  6    22 ms    25 ms    21 ms  107.14.19.32
  7    17 ms    18 ms    28 ms  107.14.19.138
  8    31 ms    39 ms    38 ms  66.109.9.122
  9   101 ms    92 ms    94 ms  vlan60.csw1.LosAngeles1.Level3.net [4.69.144.62]

 10    94 ms    95 ms   101 ms  ae-62-62.ebr2.LosAngeles1.Level3.net [4.69.137.1
7]
 11    90 ms    99 ms    87 ms  ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
 12   112 ms   118 ms    98 ms  ae-73-73.csw2.Dallas1.Level3.net [4.69.151.145]

 13    93 ms    93 ms   103 ms  ae-71-71.ebr1.Dallas1.Level3.net [4.69.151.138]

 14    92 ms    99 ms   103 ms  ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

 15    98 ms    98 ms   118 ms  ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

 16    89 ms    89 ms   101 ms  ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
 17    96 ms     *       93 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

 18    98 ms   108 ms    99 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 19    93 ms    99 ms    96 ms  192.34.76.10
 20  1652 ms  1599 ms  1638 ms  199.91.189.242
 21   282 ms   287 ms   282 ms  199.91.189.25

Trace complete.

C:\Windows\System32>

Square whats the deal on your own network. Kind of hard to get my ISP and Level 3 to look into this when there look at your own servers and tell me "Oh , looks like thats the problem"

[CodeHavoc]

Time Warner Cable, New York
Players 2-3 seconds behind and slight FPS tearing

[Krasus]

Comcast
USA (TN)
When player activity is high everything freezes in place anywhere from 1 - 10 secs at a time, sometimes back to back, then fast forwards to catch up
no reference number, typical ISP support (poor)