Request for information: ISPs and P2P throttling

[Olman]

- ISP:
Bredbandsbolaget (BBB)

- Country:
Sweden

- When it occurs:
Usually started today around 17:00. CEST and ends around 21:00 CEST. This week it's been worse then normal. I am unable to even play at these hours for random disconnects or 3-60 seconds freezes. Any other time works just fine but sadly I cannot play at other times...

[lucid2007]

Name of ISP - BT
- Country of Residence - UK
- When does the problem occur (always, only during specific times?) - afternoon unable to log in , 6pm - late laggy 1000-4000 receiving

[Aquinas81]

ISP: Canal Digital
Country: Norway
Time: Around 17:00 to 23:00 CET(GMT+1) every day the last week.

Getting tons of packet loss. Everything besides me freezing for 2-30 seconds at the time.

Yesterday I tested by logging into the other eu/na servers and had same lag as usual.
But when I tried a jpn server the lag was gone.
Logging back onto eu/na server and lag was still there.

[Factotum]

ISP: Bredbandsbolaget (Telenor)
Country: Sweden

PS3 version. Tons of packet loss during the evenings. Stops at around midnight. Last week was the worse.
The worst problem is not the lag spikes themselves, its that the game has a chance to desynchronize (characters stop moving) after a lag spike. I believe that this part of the problem should be fixed on the client.

[AwesomeMinded]

ISP: Ownit
Country: Sweden
Time: Mostly all the time, much worse on peak hours
Issue: Rubberbanding. DISGUSTING amount of rubberbanding

Unable to play any dungeon cause of this, avoiding aoe effects from bosses is pure luck

[Factotum]

Interesting. Canal Digital, Bredbandsbolaget and Ownit are all Telenor companies. Other swedish providers do not have this problem, if i correctly understand. Only canadian lag, but thats expected.

[Lappe]

ISP: Bredbandsbolaget
Country: Sweden
Time: Usualy starts at around 16:00 and goes on to 24:00
Issue: 3-20 seconds of freezig/lag spikes which makes the game unplayable for the most parts.

[Centra]

ISP: Kingston Communications/Karoo
Country: UK/England
Times: Usually lags at peak hours 6pm upwards for me in the big cities, NPCs and sometimes walls/floors take a while to load.

NOTE: My ISP is a regional smaller company servicing Hull and parts of East Yorkshire, BT or other companies arent really an option in my city - if that helps.

Same for me

[SkizzleofRagnarok]

- ISP:
Bredbandsbolaget (BBB)

- Country:
Sweden

- When it occurs:
From 19:00 (7pm) until 1am (01:00). The lagg is what everyone else here is describing. The game freezes cant hit mobs getting 5-10 second delays on spells and then when the game kicks in everything fast forwarded. I called Bredbandsbolaget customer support and they claim the problem isnt from their end as an ISP provider but its square enix servers where the issues are. I'm not sure if they are telling the truth or just avoidng to actually trying to fix the problem.

[Seraphyna]

Name of ISP
Comcast /Xfinity

Country of Residence
United States

When does the problem occur (always, only during specific times?)
Pretty much all the time. Not so much during mornings, always bad during afternoon/night. Dungeons/instances are impossible during these times. There is a 5-10 second delay when moving/casting spells. The game is unplayable during these times.

Reference number from your ISP, if you raised this matter with them
Comcast /Xfinity says they are not the problem. They are not throttling. The problems lie with SE.