Request for information: ISPs and P2P throttling

[Sam-urai]

ISP: Comcast
Florida, USA

I started experiencing lag during instances, starting about one week ago. My area just recently was upgraded (last month), including new modem and router installed. I have never had a better connection than I do now, however I have never lagged this bad in any other game ever and still don't. Seems to be only FFXIV, I have run speed tests and ping tests during dungeons where I am lagging and everything looks great on my end. 30 Mbps DL/10 Mbps UL with zero packet loss. But I alt+tab back into game and still having lag with the occasional freeze where everything comes to a stand still.

EDIT: I have also started experiencing the dreaded error 90000 for the last few hours, and the 10102 (or something similar) when trying to reconnect.

[Zeusxl]

SQUARE PLEASE COMMUNICATE! You can't ignore hundreds of post acroos all your boards like this on P2P game, we are paying a subscription you have to issue some answers. If you can't fix it fine but stop this silent treatment this has been going on for so long now. Your support who was acknowledging the problems 2 weeks ago is now acting as if they never did and as if nothing is wrong i should reboot my modem (lol?). Is this your stance, if it is fair enough but say it please?

Couldn't agree more! After my "free" trial I will not be subscribing until I am given firm confirmation that these issue's have been resolved. I would encourage everyone with these issues to do the same.
Please acknowledge, respond, and tell us what is being done. People don't like being left in the dark.

[Malum]

Name of ISP: BH Telecom d.d. Sarajevo
Country of Residence:Bosnia and Herzegovina
When does the problem occur: Every day slight packet loss. Unplayable at peak hours. 7PM-12PM

[LakiSeven]

ISP: Telia
Country: Sweden
Time where problems occur: Usually around 8-8:30pm server time, lasted for about an hour before but currently (after the "fixes") lasts until 11pm server time, sometimes longer. So I am pretty much unable to play at all during this time.

EDIT: I'd also like to add that the remaining times I'm online, I don't lag at all.

[Lumerein]

ISP: Comcast/Xfinity
State, Country: Virginia, United States
When does the problem occur: Typically I start noticing small latency issues around 12 - 1 PM (EDT) that get progressively worse into the evening, usually getting very bad around 5 - 6 PM (EDT).
ISP Reference #: I was not given a reference number, however I did report the issue to my ISP, including the details below in my post. I also submitted the issue to Square Enix via the "Contact Us" page, only to get a generic pasted reply.

Each time the latency (and sometimes Error 90000) problems come up, I have done a pathping to the Gilgamesh server IP address as shown by Resource Monitor while logged into the game (199.91.189.24). From hops 7 - 9, (*.tinet.net) I typically see 5 - 20% packet loss on 2 - 3 hops, sometimes up to 30%. This seems to indicate to me that there is some issue with the service provider(s) for the Square Enix datacenters. Here is an example from this afternoon:

            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1
                                0/ 100 =  0%   |
  2   10ms     0/ 100 =  0%     0/ 100 =  0%  96.120.18.41
                                0/ 100 =  0%   |
  3   11ms     0/ 100 =  0%     0/ 100 =  0%  te-1-4-ur01.frontroyal.va.richmond.comcast.net [68.86.126.41]
                                0/ 100 =  0%   |
  4   17ms     0/ 100 =  0%     0/ 100 =  0%  xe-5-0-2-0-ar02.charlvilleco.va.richmond.comcast.net [69.139.165.165]
                                0/ 100 =  0%   |
  5   18ms     0/ 100 =  0%     0/ 100 =  0%  pos-1-4-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.21]
                                0/ 100 =  0%   |
  6   16ms     0/ 100 =  0%     0/ 100 =  0%  be-10-pe04.ashburn.va.ibone.comcast.net [68.86.84.202]
                                0/ 100 =  0%   |
  7   17ms     0/ 100 =  0%     0/ 100 =  0%  xe-7-0-2.was10.ip4.tinet.net [77.67.71.193]
                                0/ 100 =  0%   |
  8  113ms     5/ 100 =  5%     5/ 100 =  5%  xe-1-3-0.mtl10.ip4.tinet.net [89.149.184.74]
                                0/ 100 =  0%   |
  9  109ms    14/ 100 = 14%    14/ 100 = 14%  ormuco-gw.ip4.tinet.net [216.221.156.110]
                                0/ 100 =  0%   |
 10  113ms     3/ 100 =  3%     3/ 100 =  3%  192.34.76.2
                                0/ 100 =  0%   |
 11   35ms     0/ 100 =  0%     0/ 100 =  0%  199.91.189.234
                                1/ 100 =  1%   |
 12   34ms     1/ 100 =  1%     0/ 100 =  0%  199.91.189.24

[sonicnknuckels]

I have comcast internet custom built gigabyte motherboard 990fxud5 and i constantly get kicked from the server. being a healer tank and dd it can inconvenience my team mates when getting kicked in dungeons primals ect.

[XTRINO]

Name of ISP: Alltele 100/100Mbit.
Country of Residence: Sweden
When does the problem occur: Everyday everytime, unstable latency, about 1000ms+ ping going up and down.
Same thing as for everyone else playing in EU i guess.
Getting hit by plumes on Titan Hm even though i've been out of the plumes for 1 sec etc.

[Volcanis]

-ISP: Charter Communications
-Country: USA
-Time it occurs: Always some, but way more when peak hours arrive

[Avarosa]

ISP: BH Telecom dd Sarajevo
Country: Bosnia and Herzegovina
Time: till the 27th i was "able" to play had lag in peak hours, but was almost ok, now the last 4 days, after 6pm im totally unable to play, only thing i can try to do, is take alt char and try to run fates, till game kickes me out and so on!!!
and tracing shows for me, that everything after germany fails...

Tracing route to 199.91.189.26 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 3 ms 24 ms 23 ms SE400.PPPoE-1.sa.bih.net.ba [89.146.128.1]
3 25 ms 25 ms 24 ms emb-swed-6.bih.net.ba [195.222.38.134]
4 26 ms 27 ms 27 ms 10.100.101.61
5 25 ms 26 ms 25 ms 195.222.33.53
6 * * 48 ms 195.29.110.105
7 44 ms 45 ms 44 ms htr01-gtr11.ip.t-com.hr [195.29.241.42]
8 48 ms 67 ms 45 ms hvz02-htr01.ip.t-com.hr [195.29.241.182]
9 44 ms 44 ms 44 ms gvz01-hvz02.ip.t-com.hr [195.29.241.6]
10 46 ms 47 ms 47 ms 62.157.248.33
11 57 ms 56 ms 58 ms f-ed5-i.F.DE.NET.DTAG.DE [217.5.95.10]
12 57 ms 57 ms 57 ms 62.157.249.234
13 174 ms 175 ms 176 ms if-5-2.tcore1.PVU-Paris.as6453.net [80.231.153.1
21]
14 177 ms 177 ms 177 ms if-2-2.tcore1.PYE-Paris.as6453.net [80.231.154.1
8]
15 187 ms 187 ms 232 ms if-3-6.tcore1.L78-London.as6453.net [80.231.130.
85]
16 174 ms 175 ms 171 ms if-1-2.tcore2.L78-London.as6453.net [80.231.130.
122]
17 181 ms 178 ms 196 ms if-20-2.tcore2.NYY-NewYork.as6453.net [216.6.99.
13]
18 179 ms 190 ms 212 ms if-2-2.tcore2.MTT-Montreal.as6453.net [64.86.226
.13]
19 178 ms 173 ms 173 ms if-0-2.tcore1.MTT-Montreal.as6453.net [216.6.115
.89]
20 184 ms 182 ms 182 ms if-5-2.tcore1.W6C-Montreal.as6453.net [64.86.31.
6]
21 174 ms * 175 ms 66.198.96.50
22 180 ms 180 ms 180 ms 192.34.76.2
23 180 ms 181 ms 180 ms 199.91.189.234
24 180 ms 180 ms 180 ms 199.91.189.26

Trace complete.

[icapants]

- Name of ISP: Comcast
- Country of Residence: USA (Washington State)
- When does the problem occur (always, only during specific times?) Since 11am PST I've had 5 lag followed by 9000 disconnects. Twice in the middle of a levequest.