Request for information: ISPs and P2P throttling

[Xanatos]

ISP - O2 Broadband (Soon to be Sky)
Location - England, UK
Time - Always. All day, every day.

[LeetFade]

ISP - Time Warner Cable
Location - Cincinnati, OH
Time - Constant

[Firestar]

- Cox Communications
- Virginia
- Random, some days are fine others it takes 2 minutes to pull up the exit menu and leave the game

[Bolvaga]

-GVT
-Juiz de Fora-Brazil
-Time - Always!
-Spells are slow, moving out of aoe is impossible.
-Ran several speed test, connection is great. Every other online game is ok.

[LucianLunar]

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

-Verizon
-United States
-approximately 4:30AM and 5:AM Eastern Standard Time

[LucianLunar]

-Verizon
-United States
-approximately 4:30AM and 5:AM Eastern Standard Time

-Throughout the day the game works perfectly fine, but then at the time listed a live things get extreme and unplayable. My friends are also experiencing it when I do as well. Heavy Lag

[DeathScythe86]

ISP: SaudiTelecomCompany (STC)
Country: Saudi Arabia
Lag Occurrence: Always

I tried to to ping this IP address 199.91.189.60 as it is Ragnarok's according to this site and the average was 200ms and the EU datacenter (IP: 209.130.141.243) averaged at 169ms
I can't finish end game content like this, please help.

[C-croft]

This is what is happening to Californians below. Once we get routed to San Jose, we take a shit all the way to the Data Center. I am on AT&T, and I have seen other posts stating this happens on TWC in SoCal. It gets worse during prime time.

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 3 ms 2 ms 2 ms homeportal [192.168]
2 29 ms 46 ms 24 ms 108-192-172-2.lightspeed.frokca.sbcglobal.net [1
08.192.172.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 23 ms 25 ms 12.83.77.145
7 26 ms 26 ms 26 ms ggr4.sffca.ip.att.net [12.122.86.197]
8 28 ms 28 ms 28 ms 192.205.37.66
9 101 ms 100 ms 100 ms if-1-2.tcore2.SQN-SanJose.as6453.net [63.243.205
.2]
10 118 ms 101 ms 107 ms if-5-2.tcore2.PDI-PaloAlto.as6453.net [64.86.21.
2]
11 122 ms 102 ms 100 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
12 145 ms 106 ms 103 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
13 101 ms 101 ms 100 ms 66.198.96.58
14 101 ms 100 ms 102 ms te7-4.dr9.mtl.iweb.com [184.107.1.110]
15 102 ms 101 ms 101 ms 72.55.128.44
16 100 ms 101 ms 101 ms 184.107.107.176

Trace complete.

- AT&T U-verse
- Sacramento, CA, USA
- Persistent issue, gets worse during prime time

Trace route to ip according to arrstatus.com


Tracing route to 199.91.189.26 over a maximum of 30 hops

1 3 ms 3 ms 2 ms homeportal [192.168.1.254]
2 29 ms 23 ms 43 ms 108-192-172-2.lightspeed.frokca.sbcglobal.net [1
08.192.172.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 22 ms 23 ms 12.83.77.145
7 27 ms 26 ms 26 ms ggr4.sffca.ip.att.net [12.122.86.197]
8 28 ms 28 ms 41 ms 192.205.37.66
9 130 ms 100 ms 100 ms if-1-2.tcore2.SQN-SanJose.as6453.net [63.243.205
.2]
10 101 ms 101 ms 104 ms if-5-2.tcore2.PDI-PaloAlto.as6453.net [64.86.21.
2]
11 101 ms 101 ms 100 ms if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14
4.58]
12 114 ms 99 ms 100 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
13 101 ms 100 ms 101 ms 66.198.96.50
14 101 ms 101 ms 101 ms 192.34.76.2
15 100 ms 100 ms 100 ms 199.91.189.234
16 100 ms 100 ms 100 ms 199.91.189.26

Trace complete.

[sateenropinaa]

ISP: TeliaSonera Finland Oyj
Country: Finland
When: Always.
Details: I have to overextend my every dodge waaaaayy out of the red zone to properly avoid damage. Also during primetime, 18-22 GMT+3, it is worse and every pc stutters/rubberbands as they move.

[javanoam]

- Time Warner Cable
- USA
- I play in the evening, so that's the only time I can speak about.
- Had a bizarre conversation with support. I repeatedly posed the question "I understand a game I play may be mistaken for p2p software am I being throttled." I was then asked, so I understand your having trouble with your modem, my modem was reset, etc. I said no actually my connection is fine, my modem is fine, this one particular game is giving me high latency, are you throttling me because of this game? My question was ignored and he talked about port forwarding and DMZ...I asked again..After a long pause he said "so...what do you mainly do with p2p software?" I said um "nothing, since I don't have a single piece of p2p software." He asked what devices I have, then said we never throttle and I was just assuming that, since I guess a question means I assume it? So yeah, no clue guys.