Request for information: ISPs and P2P throttling

[Aethingie]

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

[Donnaey]

- Telenor
- Denmark
- Just started for me about 2 hours ago give or take

[Tricks]

- Orange/EE
- UK
- After 6pm GMT onwards till about 11 or 12pm GMT and this happens every night, I play many hours during the daytime no problem at all but as soon as it hits 6pm I get a massive noticeable lag and not being able to click on npc's and being stuck in menus for up to 5mins at times.

I am definitely being throttled at these times.

[Jackuth]

Name of ISP: BT
Country: UK/England
Time: From 6pm to 12am. Everyday since the start of the headstart.

[Axiom]

- Orange/EE
- UK
- After 6pm GMT onwards till about 11 or 12pm GMT and this happens every night, I play many hours during the daytime no problem at all but as soon as it hits 6pm I get a massive noticeable lag and not being able to click on npc's and being stuck in menus for up to 5mins at times.

I am definitely being throttled at these times.

Have you tried going in to your store and asking for a regrade? I haven't had a chance to test it as the servers are down at the moment, but apparently this issue is with old accounts. I've had the exact same thing.

[Jellytot]

- Telenor
- Denmark
- Just started for me about 2 hours ago give or take

I'll just quote this because this is EXACTLY my details ^^

Played up till a couple of hours ago with no problems in P3, P4, and EA. Now rubberbanding makes it unplayable.

[Kaim-Argonar]

BT
UK
Always.

[Kitsunami]

- Name of ISP
EE/Orange
- Country of Residence
United Kingdom
- When does the problem occur (always, only during specific times?)
Always, Exactly at 6:00 PM GMT every night. Lasts until 12/1 AM GMT.
- Reference number from your ISP, if you raised this matter with them
Broadband or Dial-up technical problem (KMM18272381V95595L0KM)
(Raised with EE Technical support via email. Email below

Thanks for your email.

I'm sorry to learn of the problems that you're experiencing when playing
Final Fantasy XIV: A Realm Reborn.

Our traffic management policy that your email refers to has been in
place for a number of years as part of our Terms of Use.

Some of our broadband customers use file sharing software and download
large files like music and videos. This uses up lots of network capacity
leaving less available for you. If they're doing this at peak times, it
could mean that the speed of your broadband service will be affected.
This is why we're prioritising the important types of internet traffic
at busy times.

If you live outside of an EE Network area, then this policy has changed
slightly. For these customers we'll also monitor streaming in peak
hours, as well as the use of Peer-to-Peer software. This means that if
your streaming videos or TV programmes in peak hours you'll find it
takes longer to do so.

Typically peak hours for broadband are between 4.30pm to 1am on weekdays
and 1.30pm to 1am on weekends.

Some online games do use Peer-to-Peer software and, as such, this will
come under the rules of your Traffic Management Policy.

In order to find out if Final Fantasy XIV: A Realm Reborn operates on
Peer-to-Peer software you'll need to contact the game's administrators.
If is does, then we won't be able to offer any further assistance.

If the game doesn't use Peer-to Peer software, then it's possible that
our administrator's are managing this site in error. If this is the case
we can escalate this matter further for you.

If you've any further queries then please don't hesitate to get in
contact with us again.

Best Regards
Customer Support

[Highdartz27]

ISP: BT
Country: UK
Time: 7pm-Midnight (BST+1) every night.

[MatthewVagner]

ISP: Bredbandsbolaget (BBB)
Country: Sweden
When it occurs: Started today around 18:00. CEST and hasn't stopped since