Process for getting a refund

[Spherax]

By all means please leave. The less stupid people in the game the better off we all are. Place a support ticket and they will get back to you within 72 hours.

You're ignorant. "Within 72 hours". The wait time to fix this problem is 2 weeks. So I'm supposed to wait 2 weeks now? I can't play my characters anymore. I understand I screwed up with registering my key but as you can see, so many people have this problem, you can't just say "place a ticket and wait". The mog-station is horribly designed. "Add platform" does not indicate "upgrade your game" for me. Sorry.