Process for getting a refund

[Tibuant]

I don't get how "taking the time to read" can make it any better when what you read is "new service account" or "new platform." Its not an issue of being in a hurry, its an issue of poor wording and taking extra time to think about it won't make it any more helpful. Nothing about adding a new platform sounds like what I want to do. Adding a new service account at least has 50% of the words that actually sound like what my goal is. My Early Access account is on Windows. I want to register the Collector's Edition for Windows. I would consider being able to play the game after Early Access as a new service... But its the same platform.

And to be fair, I'm not upset about the fact that I registered it to the wrong account. I'm upset about the fact that there has been next to no communication to help players who have done this, and it has taken so long to be solved that we now cannot play the game.

[LilPhist]

Try this posted SE form: https://support.na.square-enix.com/c...82&la=1&daxx=2

[Garnatian]

By all means please leave. The less stupid people in the game the better off we all are. Place a support ticket and they will get back to you within 72 hours.

No they won't. I made a ticket 4 days ago and I've also phoned them up, nothing and grow up will you, these are serious problems and telling people to quit is ridiculous considering they can't even play the game because of these issues.

[fixitman]

I disagree. I have FFXIV on one platform: Windows. I want to add the actual registration service in addition to my early access service. It actually makes more sense that I'm adding a new service, not a new platform. It isn't just "in a hurry," its "this makes more sense." As a Computer Science major who has taken a few web design courses, however, (and granted, I'm not an actual web designer by trade because thats my least favorite of the careers in CompSci) we're taught that usability is one of the most important aspects, because all users are always in a hurry. Few people read the alerts on Windows or Websites, and to some extent, its not even a bad thing. Why shouldn't registering this game be a quick action I can do in a hurry?

When I'm wrong, I admit it, and I was wrong in my earlier post. I received two Beta invites, and also received two EA keys with my Gamestop pre-order. Having two accounts at the Mog Station did indeed make it easier to understand what to do with my retail code. My characters weren't showing at the Mog Station until Wed. night, and I had mastered the entire layout by then. I can now understand how the site can be misleading with only one service account.

I'm old, and I sometimes forget, but I always apologize when it affects others. Sorry about that

[Synns]

Send a ticket and they will send you a message saying they haven't responded in the 48hr time period and because of this they have closed your ticket. BUNCH OF MUPPETS, this company at the moment are a disgrace.

[Spherax]

By all means please leave. The less stupid people in the game the better off we all are. Place a support ticket and they will get back to you within 72 hours.

You're ignorant. "Within 72 hours". The wait time to fix this problem is 2 weeks. So I'm supposed to wait 2 weeks now? I can't play my characters anymore. I understand I screwed up with registering my key but as you can see, so many people have this problem, you can't just say "place a ticket and wait". The mog-station is horribly designed. "Add platform" does not indicate "upgrade your game" for me. Sorry.