Process for getting a refund

[AFuzzyMu11in]

Hello,

Unfortunately I have been plagued by nothing but problems since Phase 4. I cannot over look these. My newest error is by all means not part of the agreement of what I purchased.
I purchased a Digital Collector's Edition with the understanding that Character from Early Access would carry over. Unfortunately, when I registered my code it made a new account in my account. Um, how is this possible if I can only play from 1 platform at a time why does the same password and username allow me to have 2 accounts, 1 which has my character and I cannot access it because the other Tab 2 account on the same "said" account has the Collectors Edition... Blah Blah Blah..

What is the process for a refund? Do I contact through ticket support? Do I have to navigate 50 different sites? Or do I just reverse the charges through the bank?

CASH GRAB

I had this same problem as you. This is how you play. http://forum.square-enix.com/ffxiv/t...t-the-new-code