Process for getting a refund

[RedMoko]

Hello,

Unfortunately I have been plagued by nothing but problems since Phase 4. I cannot over look these. My newest error is by all means not part of the agreement of what I purchased.
I purchased a Digital Collector's Edition with the understanding that Character from Early Access would carry over. Unfortunately, when I registered my code it made a new account in my account. Um, how is this possible if I can only play from 1 platform at a time why does the same password and username allow me to have 2 accounts, 1 which has my character and I cannot access it because the other Tab 2 account on the same "said" account has the Collectors Edition... Blah Blah Blah..

What is the process for a refund? Do I contact through ticket support? Do I have to navigate 50 different sites? Or do I just reverse the charges through the bank?

CASH GRAB

[Calastir]

You screwed up. You can try to get a refund from wherever you purchased from, but good luck with that.

[Tibuant]

While I find the "You screwed up" mentality interesting, the fact that this has happened to so many people is enough to suggest there was a serious issue with both the way accounts are handled and the way the website was designed. Even if it is viewed as the customer's fault, it is in Square Enix's best interest to fix it, or they risk alienating and losing a large portion of their user base. Even though they planned for a lot less users than they currently have, and losing them would solve login issues, no company wants to lose potential customers, and I get the feeling that Square Enix aside, Yoshi really wants people to be able to play and enjoy his game.

[fixitman]

While I find the "You screwed up" mentality interesting, the fact that this has happened to so many people is enough to suggest there was a serious issue with both the way accounts are handled and the way the website was designed. Even if it is viewed as the customer's fault, it is in Square Enix's best interest to fix it, or they risk alienating and losing a large portion of their user base. Even though they planned for a lot less users than they currently have, and losing them would solve login issues, no company wants to lose potential customers, and I get the feeling that Square Enix aside, Yoshi really wants people to be able to play and enjoy his game.

It is only a serious issue with people in too big of a hurry to look things over thoroughly. Instead, they just click the first thing that draws their attention, and proceed to ignore the writing afterwards as well. Yes, the entire SE website organization is very strange for us westerners. The page that you use to apply your retail codes is quite straightforward once you look over the options though.

[Tibuant]

It is only a serious issue with people in too big of a hurry to look things over thoroughly. Instead, they just click the first thing that draws their attention, and proceed to ignore the writing afterwards as well. Yes, the entire SE website organization is very strange for us westerners. The page that you use to apply your retail codes is quite straightforward once you look over the options though.

I disagree. I have FFXIV on one platform: Windows. I want to add the actual registration service in addition to my early access service. It actually makes more sense that I'm adding a new service, not a new platform. It isn't just "in a hurry," its "this makes more sense." As a Computer Science major who has taken a few web design courses, however, (and granted, I'm not an actual web designer by trade because thats my least favorite of the careers in CompSci) we're taught that usability is one of the most important aspects, because all users are always in a hurry. Few people read the alerts on Windows or Websites, and to some extent, its not even a bad thing. Why shouldn't registering this game be a quick action I can do in a hurry?

[fixitman]

I disagree. I have FFXIV on one platform: Windows. I want to add the actual registration service in addition to my early access service. It actually makes more sense that I'm adding a new service, not a new platform. It isn't just "in a hurry," its "this makes more sense." As a Computer Science major who has taken a few web design courses, however, (and granted, I'm not an actual web designer by trade because thats my least favorite of the careers in CompSci) we're taught that usability is one of the most important aspects, because all users are always in a hurry. Few people read the alerts on Windows or Websites, and to some extent, its not even a bad thing. Why shouldn't registering this game be a quick action I can do in a hurry?

When I'm wrong, I admit it, and I was wrong in my earlier post. I received two Beta invites, and also received two EA keys with my Gamestop pre-order. Having two accounts at the Mog Station did indeed make it easier to understand what to do with my retail code. My characters weren't showing at the Mog Station until Wed. night, and I had mastered the entire layout by then. I can now understand how the site can be misleading with only one service account.

I'm old, and I sometimes forget, but I always apologize when it affects others. Sorry about that

[LilPhist]

I applied my code not 15 mins after the mog station launched. It very well laid out imo and I found it not one bit confusing. Although I had 2 beta accounts during p3/4 so I was already familiar with the differences between that and adding platform codes to existing service accounts. Battle.net is similar to this in that you can add multiple game registrations under one mangement account. Just slow down and read what is on the screen and it becomes very clear. =)

[Sabyn]

I'll admit, it can be confusing, but if you don't take the time to read, you can't blame anyone but yourself. As the saying goes: Good things come to those who wait.

[MultiMayhem]

By all means please leave. The less stupid people in the game the better off we all are. Place a support ticket and they will get back to you within 72 hours.

[Garnatian]

By all means please leave. The less stupid people in the game the better off we all are. Place a support ticket and they will get back to you within 72 hours.

No they won't. I made a ticket 4 days ago and I've also phoned them up, nothing and grow up will you, these are serious problems and telling people to quit is ridiculous considering they can't even play the game because of these issues.