Square's newest disappointment to the customers

[RedMoko]

Now I can't play on my character and can select between my two accounts that use the same password and username. This is getting so stupid. It seems to be nothing more than a cash grab that is working by Square Enix.

So I entered my code for my Collectors Edition. It allowed me to create a second account inside the one I am in. Wow it's almost like a 90000 and 3102 error inside the registration page.

First I get error 90000 for all of Beta 4. Then I get 3102 for 24+ hours of Beta 4. Now I have a character I can't play after I've spent 40+ dollars on this shit. WTF Square don't you have any kind of customer service, oh wait you sent me an automated email. The problem I have is with you live chat not actually working and just submitting ticket after ticket. Can't call in because there are so many problems and good luck getting through. Same old Square.

I did not agree to these terms. I agreed to terms that Beta may carry over, Early Access would Carry over, and that I would receive my Collectors Edition Items after receiving a code that I could register to continue playing the "carried over character".
Now today I can't play and it talks about a different platform. I want to talk about my 40+ dollars and not giving to a company that isn't addressing issues, but instead is causing the issues...

Many people will rage and throw fits but I simply will cancel everything and get my bank charges "reversed". Why would you treat your customers so poorly, I am truly baffled.

[Merok]

Square stole our money!

[tramayne]

Mine carried over. I am using my CE on the account I had for EA and Beta P4 carry over. While it may be confusing they did put out information to assist people with correctly setting up the account. Now you will just need to put in a ticket, wait, and hope for the best.
http://forum.square-enix.com/ffxiv/t...Y-XIV-Licenses

[AlienWacKo]

the account issue is most likely your mistake, when you went to add your product key for the retail game i can almost guarantee you selected "Add new service account" instead of "add new service platform" then selected either "PS3 platform" or "windows platform". If you did the latter you did it right, if you did the first way i described you simply opened a new account with your product code rather than adding to your existing. Your square enix account can have up to 8 service accounts that uses the same user id and password.
"

[RedMoko]

In response to Traymayne, did you even read my post? I am not interested in ticketing yet again, to have another problem fixed. I have already done three tickets on this. Due to live chat not functioning as described.
AlienWacer I don't really care who's fault it is at this point. Info is always very hard to find and navigate. It's a game. It should be simple enough. I've never seen so many errors being created requiring company time and money spent to fix what could have been easily avoided. Enough said I won't fight or troll over this but Jesus, they have really made some Major mistakes already.

Where do I sign up for a refund at? Anyone have a link?
LOL this fukin company

[tramayne]

LOL @ people not following instructions... If you fail to pay attention you can't place blame on others.

[AFuzzyMu11in]

You probably never got your free 30 day access. You need to check your junk email.

[Kyyren]

And if you didn't get an email with the 30 day access code then check the website of the retailer you bought it from. I bought mine from Amazon and they code was on their website under "Your Account > Your Games and Software Library" along with all of the other codes from games I have bought. Hope it helps!

[tramayne]

It is also possible that your pre-order was cancelled as this happened to one of my friends.