For those that failed to follow instructions when adding service code to account

[Tibuant]

I love how people get this "I'm better than you and you're so stupid" mentality. The instructions clarifying the issue were added after so many of us messed up. So many of us messed up because it wasn't clear what to do, and many would argue that it made more sense to add a "service account" than a "platform" if you're adding a new "service" to the same "platform" as before. As for the instructions you linked to, many of us who registered a second service account know this already. The problem is that we filled out the proper form 4 or more days ago, and have tried calling and contacting chat support only to be greeted with busy signals, hung up on, and told that there are no available support agents. After several days of this, we've finally reached a point where are time has run out and we can no longer play the game on characters we've leveled for the past week. Those of us who were patient are now angry and irate. Those of us who were already angry and irate, are now moreso.

Consider this a compliment: the game is absolutely amazing and we just want to play it. The development team did an amazing job. The account registration and website design was horrible, however, and support is even more horrible. We just want to be able to play on the characters we've been playing on, and to keep our pre-order benefits.

[tramayne]

I love how people get this "I'm better than you and you're so stupid" mentality. The instructions clarifying the issue were added after so many of us messed up.

Post is titled "For those that failed to follow instructions." If you feel you failed to read that is on you, if you don't feel that way then this post isn't for you. It was complicated however the instructions were slightly helpful and I can see how some could still confuse the installation. The instructions were up before NA registration as I got an error telling me I had to wait to register account after I saw the instructions.

If you feel my tone was condescending in any way that is how you took it bot how it was intended. I am just tired of seeing post with cursing when instructions were out there to try to help prevent the issue. With MILLIONS of people that could have made the same error expected your issue to be resolved fast is simply silly. I am not saying that customer service is doing a good job because they aren't. I am just saying that getting irate, cursing, and blaming others is childish and pointless. Have patience and all will be resolved.