Doubled Charged - Anyone else getting billed twice for one copy of the game?

[Deex]

Hi there. I paid for my pre-order copy from the SE store on Aug16th and today I was billed again by the SE store for another 29.99. Why? What can I do to get my money back?

From my bank statement.

Aug 30, 2013 DIGITALRIV 29.99_V 32.41
Aug 16, 2013 DIGITALRIV 29.99_V 31.85

[worldofneil]

You should probably talk to Digital River.

[Tanukki]

Well, he did buy it from the SE store...so it would be SE's problem. I got billed by Square Enix Ltd directly instead of Digital River, so that's curious. Maybe the sales are outsourced to Digital River in North America.

[icceti]

Hi there. I paid for my pre-order copy from the SE store on Aug16th and today I was billed again by the SE store for another 29.99. Why? What can I do to get my money back?

From my bank statement.

Aug 30, 2013 DIGITALRIV 29.99_V 32.41
Aug 16, 2013 DIGITALRIV 29.99_V 31.85

if you used your debit card to make the purchase, walk into a branch and tell a rep you want to dispute the double charge. they may temporarily reverse the charge for you. then perhaps ask you to submit documents. but your bank will work with the merchant (ie SE) to get the double charge issue resolve. or calling your bank's customer service line. but walking into a branch, a rep will usually credit you immediately. so you don't have to wait, see nothing and have to call again.

if you use a credit card for the purchase, straight up and dispute the charge as a double charge mistake by the merchant, not you. your credit card company may/may not ask you to submit documents as proof that one copy of the product you bought was sent by the merchant, not two. if it's bank of america, they will. chase on the other hand doesn't. then its your credit card company against SE.

[Deex]

if you used your debit card to make the purchase, walk into a branch and tell a rep you want to dispute the double charge. they may temporarily reverse the charge for you. then perhaps ask you to submit documents. but your bank will work with the merchant (ie SE) to get the double charge issue resolve. or calling your bank's customer service line. but walking into a branch, a rep will usually credit you immediately. so you don't have to wait, see nothing and have to call again.

if you use a credit card for the purchase, straight up and dispute the charge as a double charge mistake by the merchant, not you. your credit card company may/may not ask you to submit documents as proof that one copy of the product you bought was sent by the merchant, not two. if it's bank of america, they will. chase on the other hand doesn't. then its your credit card company against SE.

Thanks guys. All really good advice. I plan on taking it up with my bank today and hoping that I get credited back for the Aug 30 purchase. I will also try to get ahold of digital river to see why in the heck they wanted to bill me twice for the game. The company I currently back with is a TD bank of Canada, and their debit/credit cards are handled by Visa.

[Kira_Slair]

Same thing happened to me today, also TD bank of Canada. I just noticed it now.

[Erathar]

Same for me ! Will write to Digitalriver about it.

[JamieLee]

umm just a fyi your not double charged.. Alot of companies put a hold on the funds as a pre auth to make sure the money is there before actually charging you for the product.. One will fall off the other will stay as the actual charge its not uncommon gas stations are notorious for this.

[Erathar]

Update : they removed one of them just before I contacted digitalriver for that.

you should all take a look.

[Kira_Slair]

Both dates for me it shows the money was taken out. Nothing put back in. So as of right now, yes I am double charged